Client Solution Intern (GBS AU) - 2027 Start (Rolling Intake)

Cagayan State University; Sydney; Hybrid; AUD 21,000 - 41,000; Part time

Job summary

TikTok is seeking an intern for its Global Business Solutions team in Australia, Sydney. You will gain hands-on experience in sales and marketing, learning from industry experts and contributing to client solutions.

You will help with consultative support, account management, and cross-functional collaboration while developing skills in digital marketing, KPIs, and measurement. The program emphasizes mentorship and professional development.

Qualifications

• Currently pursuing an Undergraduate or Master's degree in marketing, advertising, technology, media, or a related field.
• Strong interest in digital marketing, advertising, and client services; curiosity about media platforms and advertising KPIs.
• Proficiency in Excel and basic analytical tools.

Responsibilities

• Support consultative selling and developing strategic recommendations for clients across product adoption and optimization.
• Assist in measuring and optimizing campaigns, including Brand Lift Studies and conversion tracking.
• Help maintain relationships with brands, agency teams and stakeholders; evaluate client media plans and identify optimization opportunities.
• Collaborate with cross-functional teams to support account growth initiatives and revenue attainment.

Skills

Analytical thinking

Communication

Excel

Education

Undergraduate or Master's degree in marketing/advertising/technology/media or related field

Tools

Excel

Job description

Responsibilities

About the Team

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business. Our teams include Sales, Marketing, Operation, Account Managers, Agency and partnerships, and Marketing Science. GBS is a dynamic, entrepreneurial, and ambitious client group.

The role is directly responsible for building relationships and helping clients drive business results on TikTok through consultation, education, and support. Ideal candidates will combine an exceptional ability to provide consultative selling; a passion for growing revenue; an outstanding ability to set strategic vision; and a willingness to execute the tactics. Success in this position requires strong sales and client-facing experience; problem-solving skills; attention to detail; the ability to thrive in a dynamic and changing environment.

We are looking for talented individuals to join us for an internship. Our internship program offers hands‑on experience in sales and marketing, where you will learn from industry experts and contribute to client solutions. You will have the opportunity to provide product feedback and insights that help shape our go‑to‑market strategies. Our dynamic internship experience blends hands‑on learning, enriching community‑building and professional development events, and collaboration with industry experts.

Responsibilities

As an intern, you will gain exposure to the following areas and contribute to team objectives under guidance:

Consultative Support

• Learn about our client solutions approach, supporting the team in developing strategic recommendations for clients across product adoption and optimization.
• Stay up-to-date with product evolutions and market trends, assisting in delivering insights that inform client strategies.
• Support measurement initiatives, including Brand Lift Studies and conversion tracking, to help optimize campaign performance.
• Assist with client education and capability building by preparing materials for business reviews and workshops.

Account & Campaign Management Support

• Support account management activities, helping to maintain relationships with brands, agency teams and stakeholders.
• Assist in evaluating client media plans and identifying optimization opportunities.
• Help monitor campaign performance and conduct basic analysis to support reporting.
• Support data gathering and analysis for post-campaign reporting and account audits.

Stakeholder Collaboration

• Work with cross‑functional teams to support account growth initiatives.
• Assist in tracking revenue attainment and client activity metrics.
• Contribute to knowledge sharing by helping prepare case studies and market insights.

Qualifications

Minimum Qualifications:

• Currently pursuing an Undergraduate or Master's degree in marketing, advertising, technology, media, or a related field.
• Strong interest in digital marketing, advertising, and client services; curiosity about media platforms and advertising KPIs.
• Basic understanding of the digital media and marketing landscape; interest in FMCG or other verticals is a plus.
• Relevant internship experience in marketing, advertising agency, or a related field is preferred but not required.
• Familiarity with media metrics and basic research methodologies.
• Interest in both branding and performance marketing, with eagerness to learn about scaling strategies across markets.
• Proficiency in Excel and basic analytical tools.
• Detail‑oriented, analytical, and a creative problem solver.

Preferred Qualifications:

• Experience with Shopping Ads, e‑commerce marketing, or CPAS.
• Familiarity with third‑party ad measurement and verification partners (e.g., IAS, DV, MOAT) as well as measurement partners (e.g., Nielsen, Kantar etc.).
• Hands‑on experience with Mobile Measurement Partners (MMPs) and pixel setup and troubleshooting.
• Interest in developing strategic programs or projects to drive education and product adoption.
• Experience with diagnosing and resolving technical issues in collaboration with product and engineering teams.

Job Information

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Acknowledgment of Country

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.