Client Solution Intern (GBS AU) - 2027 Start (Rolling Intake)

Unitec; Sydney; Hybrid; AUD 15,000 - 21,000; Part time

Benefits offered by this job

Hands-on learning opportunities

Industry collaboration

Professional development events

Job summary

TikTok is seeking PhD interns to join the Global Business Solutions team in Sydney. You will work closely with sales, marketing and analytics to provide consultative support, drive revenue growth, and deliver data-driven insights through test-and-learn experiments.

This internship blends hands-on learning with professional development events and collaborative projects with industry experts, offering an opportunity to influence client strategies and grow into a versatile analytics and sales

Qualifications

• Enrollment in a PhD program or active PhD student status.
• Proven ability to sell, educate and support clients in a consultative manner.
• Strong problem-solving and communication skills.

Responsibilities

• Consult with clients and internal stakeholders to link marketing objectives to business goals.
• Design and execute test-and-learn frameworks and measure ad effectiveness.
• Drive integration of tracking signals and social commerce solutions.
• Provide data-driven business reviews and market insights to clients.

Skills

Consultative selling

Relationship building

Strategic storytelling

Data-driven decisions

Campaign optimization

Cross-functional collaboration

Education

PhD student

Job description

Responsibilities

About the Team

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business. Our teams include Sales, Marketing, Operation, Account Managers, Agency and partnerships, and Marketing Science. GBS is a dynamic, entrepreneurial, and ambitious client group.

The role is directly responsible for building relationships and helping clients drive business results on TikTok through consultation, education, and support. Ideal candidates will combine an exceptional ability to provide consultative selling; a passion for growing revenue; an outstanding ability to set strategic vision; and a willingness to execute the tactics. Success in this position requires strong sales and client-facing experience; problem-solving skills; attention to detail; the ability to thrive in a dynamic and changing environment.

We are looking for talented individuals to join us for an internship. PhD internships at Our Company provide students with the opportunity to actively contribute to our products and research, as well as to the organization's future plans and emerging technologies.
Our dynamic internship experience blends hands‑on learning, enriching community-building and professional development events, and collaboration with industry experts.

Responsibilities

Being a Consultant to clients and internal stakeholders

• We are in the business of solutions - these cover everything from strategy, product adoption and optimizations to help our clients link their marketing objectives to their business goals.
• Continuously keeping up-to-date with product evolutions, competitive dynamics, and vertical market trends to deliver holistic, actionable insights that guide strategic roadmaps for clients, agency partners, and internal stakeholders.
• Design and execute robust "test-and-learn" frameworks utilizing full-funnel measurement solutions—including Brand Lift Studies (BLS), Conversion Lift Studies (CLS), and overall ad effectiveness metrics to continuously optimize campaign performance.
• Strategically drive and facilitate the integration of foundational tracking signals (Pixels, MMPs) and social commerce solutions (eg TikTok Shop) to maximize client measurement capabilities and revenue growth.
• Drive client education and capability building by regularly presenting data-driven business reviews, workshops and market narratives, positioning the company as a vital strategic consultant in the client’s growth roadmap whilst unlocking incremental value, and secure deep, long-term business partnerships.
• Establish the value of TikTok as a part of a brand's media mix and communication strategy.

Account Management, Campaign Management & Reporting

• Manage and grow new and existing relationships with brands, agency teams and other relevant stakeholders, steering account growth and success.
• Critically evaluate client media plans to ensure alignment with best practices, offering data-driven recommendations and optimization strategies to maximize campaign ROI and guarantee long-term client success.
• Maintain end-to-end accountability for campaign health across the assigned book of business, conducting rigorous setup reviews, continuous performance monitoring, and proactive optimization to ensure all clients meet or exceed their KPIs.
• Lead client consultations focused on integrating "Always‑On" strategy with performance marketing objectives, partnering closely with the Brand Partnerships team to unlock incremental spend and drive revenue attainment.
• Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting and/or account audits.
• Prioritising tasks based on urgency and impact, in alignment with Brand Partnerships Managers.

Stakeholder Management & Revenue Impact

• Cultivate trusted relationships with internal cross-functional teams and external client/agency partners to drive sustained account growth.
• Navigate organizational structure effectively, engaging the right stakeholders at the right time.
• Drive product adoption and monetization through industry-specific, seasonal and market-aligned programs