Assessment And Referral Officer - Level 5

Centrecare; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Annual leave loading 17.5%

5 days of additional paid leave pro RQ

12 weeks paid maternity leave

Discounted health cover

Study leave

Clinical and Management Supervision

Employee Assistance Program

Cultural support program

Job summary

Centrecare in Gosnells, WA is seeking an Assessment and Referral Officer to conduct assessments, provide information, and referrals to accommodation and service providers. The role includes high-volume client contact by phone and face-to-face appointments for individuals experiencing homelessness or complex needs.

You will work in a small team, maintain client notes daily, and rotate shifts across a 4-week roster, including weekends.

Qualifications

• Bachelor's degree in Social Work or related field.
• 3–5 years' experience in social services.
• Strong assessment and interview skills.
• Excellent interpersonal and communication skills.
• Must be available for 7-day roster including weekends.
• Experience with safeguarding and working with diverse groups.

Responsibilities

• Conduct assessments with individuals or families over the phone and in person.
• Provide information and referrals to accommodation and service providers.
• Face-to-face appointments for clients with complex needs.
• Maintain accurate daily client notes in the management system.
• Work in a small team and participate in rostered shifts, including weekends.

Skills

Assessment skills

Interpersonal skills

Telephone communication

Resilience

Education

Bachelor's degree in Social Work

Job description

Assessment and Referral Officer - Level 5 Centrecare•Gosnells, WA, AU

Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism

Join an organisation that makes a real difference within the community.

About Centrecare

Centrecare is a not-for-profit organisation with over 300 employees and is committed to delivering quality professional counselling, support, accommodation, mediation and training services in over 11 locations across the Perth metropolitan, Goldfields and South West regions.

The Role

The position is based predominantly in a call room environment where you will be conducting assessments with people who are experiencing or at risk of homelessness, providing information and making referrals to accommodation and service providers. In this role, you will also conduct face to face appointments with clients who may be experiencing a range of complex issues including domestic violence, substance use, mental health and suicidal ideation.

• High volume service requiring your ability to build rapport quickly and engage clients via telephone
• Working closely in a small team environment supporting clients
• Daily entry of client notes into client management software
• Working on a rostered basis; 150 hours per four-week period, with shifts including, 8.30am-4.30pm, 9am-5pm and 11.15am-7.15pm, with one Saturday and Sunday shift per month.

Selection Criteria

• Tertiary level qualification (minimum bachelor's degree) in Social Work, Psychology, Mental Health or related disciplines. (Diploma qualification will not be accepted for this role).
• 3-5 years' experience in social services sector (Level 5).
• Demonstrated high quality assessment and interview skills.
• Highly effective interpersonal skills and communication skills.
• High emotional intelligence and resilience.
• Demonstrated experience in engaging and working effectively with young people, individuals, couples, and families, who may be faced with multiple, complex issues.
• Must be available to work on a 7-day roster with a combination of shifts, including weekends.
• Comprehensive training and professional development
• Annual leave loading at 17.5%
• 5 days of additional paid leave pro rata
• 12 weeks paid maternity leave
• Discounted corporate health cover provided for by Bupa and Medibank
• Study leave of five hours per week after two years of service
• Clinical and Management Supervision
• Centrecare-employed Aboriginal staff are provided with cultural support through the Cultural Leads
• Employee Assistance Program

At Centrecare:
Children feel Valued, Heard, and Safe: Safeguarding children and young people is everyone’s responsibility. Centrecare embeds child safety in all organisational practices with zero tolerance for child abuse, neglect, and exploitation.
We are Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.
We support the Uluru Statement from the Heart: We are committed to walking alongside First Nations people to support a more inclusive Australia and Closing the Gap. All Centrecare employed Aboriginal staff are provided with cultural support through the Cultural Leads.