Client Services Officer (Accounts)

Samaritans; Newcastle City Council; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging and fringe benefits

Meal entertainment benefit

Parental leave 14 weeks

Fitness Passport

Employee Assistance Program

Career development opportunities

Job summary

Newcastle Anglican is seeking a dedicated Client Services/Accounts Receivable Officer to join the Finance team on a full-time 6-month contract. You will manage AR activities, generate invoices, reconcile accounts, and respond to customer enquiries, while ensuring accurate financial records and timely reporting.

Ideal candidates have 2–3 years AR experience, strong data entry skills, and familiarity with AR cycles, GST, and MS Office.

Qualifications

• 2–3 years demonstrated experience in accounts receivable within a high-volume environment.
• Proficiency with aged care systems is desirable.
• Strong data entry speed and accuracy.
• Understanding of the full AR cycle: invoicing, payments, debt collection and reconciliation.
• Excellent written and verbal communication skills.
• GST and general ledger familiarity is advantageous.

Responsibilities

• Provide first point of contact for accounts receivable enquiries.
• Check Resident Agreements for Security for Payment compliance.
• Process banking and allocations accurately and promptly.
• Generate invoices and account statements.
• Perform account reconciliations.
• Maintain AR files and records.
• Produce monthly financial reports.
• Investigate irregularities and resolve enquiries.
• Assist in broader finance tasks as required by the team.
• Collaborate with internal staff and external customers to resolve issues.

Skills

Accounts receivable

Data entry

Microsoft Excel

Communication skills

Attention to detail

Tools

Microsoft Office Suite

Job description

Newcastle Anglican has an exciting opportunity for a seasoned Client Services Officer to join the Anglican Care Finance team on a full-time 6 month contract.

In this role you will accurately maintain customer records, respond to customer enquiries, ensure the company receives payment for all goods and services provided and accurately record financial transactions.

Why work for us?

Our people are the heart of what we do here at Newcastle Anglican. As a part of our team, you have access to the following great benefits:

• Salary Package a range of everyday living expenses (Mortgage, Rent and Bills), up to $611/fortnight. (cap limit of $15,900 each FBT year).
• Meal entertainment/venue hire benefit, package up to a cap limit of $2,650 each FBT year.
• Career and development opportunities
• 14 weeks paid parental leave or 3 weeks paid partner leave.
• Give back to the community and the people we support.
• Access to Fitness Passport (over 800+gyms)
• Free access to our corporate Employee Assistance Program

What are we looking for?

We are seeking a dedicated and detail-oriented Client Services Officer who can:

• Provide first point of customer contact for all accounts receivable enquiries
• Check Resident Agreements are compliant in relation to Security for Payment policies
• Ensure all banking and allocation processes are completed in a timely manner ensuring accuracy in processing /unallocated monies /contra’s
• Generate invoices and account statements
• Perform account reconciliations
• Maintain all account receivable files and records
• Produce accurate monthly financial reports
• Investigate and resolve any irregularities or enquires
• Assist in general financial management and analysis
• Liaise, research and resolve with internal staff and external customers regarding any concerns or discrepancies
• Manage any outstanding debtors
• Providing relief and assistance with other finance department functions as required of role
• To work with the finance team to create a cooperative and positive team environment
• In achieving these deliverables, the position holder will:
• Observe confidentiality relating to residents/consumers, their records and organisational matters at all times.
• Have a solid understanding of how the Accounts Receivable functions impact on other departments of Newcastle Anglican as well as external suppliers.

About you?

• 2-3 years demonstrated experience working as Accounts Receivable Officer in a high-volume function.
• Experience with Aged Care systems (desired but not essential).
• High proficiency in data entry.
• Understanding of the full Accounts Receivable process, including invoicing, payment processing, debt collection, and account reconciliation.
• Proven ability to maintain Accounts Receivable functions at a consistently high standard.
• Exceptional attention to detail.
• Effective written and verbal communication skills.
• Demonstrated competence with the Microsoft Office suite of products and processes relevant to Accounts Receivable.
• Understanding of the basic accounting principles including GST treatments.
• Experience in reconciling General Ledger Accounts.
• A current Working with Children check (with clearance to work with children).
• National Police Check (Newcastle Anglican will consider the relevance of any reported outcomes).
• NDIS Worker Screening Check or a willingness to obtain one.

Who we are?

Formerly known as the Anglican Diocese of Newcastle, Newcastle Anglican is a faith-based organisation serving the people of the Hunter and the Central Coast.

We offer a leading Christian presence to our community through our parishes, four schools, Anglican Care and Samaritans.

Our vision is for people to flourish because of what we do, inspired by the way of Jesus.

We provide a culturally safe environment for Aboriginal and Torres Strait Islander peoples and welcome all applications.

You must have the right to live and work in Australia.