Client Services Officer

Internetwork Expert; Sydney; Hybrid; AUD 55,000 - 70,000; Full time

Job summary

A leading technology solutions provider is seeking a Client Services Officer in Sydney to be the first point of contact for customers. This entry-level role involves responding to inquiries, processing orders, and maintaining contracts. Ideal candidates will have strong customer service skills and experience with SAP and CRM systems. The company promotes a diverse and inclusive workplace and offers a supportive team culture.

Benefits

Collaborative team culture

Flexibility in workplace policies

Commitment to diversity and inclusion

Qualifications

• Entry-level candidate with experience in a similar role preferred.
• Strong ethical and moral principles.

Responsibilities

• Responding to customer inbound inquiries via phone and email.
• Order processing and tracking within SAP.
• Contract creation & maintenance within CRM.
• Collaborate with internal departments.

Skills

Outstanding Customer Service skills

Excellent verbal and written communication

Analytical and problem-solving skills

Self-driven

Strong attention to detail

Tools

MS Office

SAP

Salesforce

Job description

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and 3D printing, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

We are seeking Client Services Officer, reporting to the Client Services Team Leader responsible for being the first point of contact for our customers. The Client Services Officer will provide an exceptional level of customer service following the order to invoice and contract lifecycle.

• Responding to customer inbound enquiries via phone and email.
• Order processing and tracking within SAP.
• Contract Creation & Maintenance within CRM.
• Collaborate with internal departments, including interstate branch offices and sales representatives.
• Working to identify and resolve customer challenges, including root cause analysis and corrective actions.

Who are we looking for?

• Entry level candidate with experience in a similar role (preferred).
• Outstanding Customer Service skills and strong ethical and moral principles.
• Excellent verbal and written communication.
• Analytical and problem-solving skills.
• Self-driven and able to work autonomously and as part of a team.
• Strong attention to detail.
• Experience in MS Office.
• Experience in SAP (or other ERP systems) (preferable).
• Experience in Salesforce (or other CRM systems) (preferable).

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?

We’re proud to be Certified by Great Place To Work, reflecting the commitment we make to building a positive, inclusive and empowering culture. At Konica Minolta you will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.

If you require any adjustments/assistance during the recruitment process please reach out to [e-mail]

Join our Team

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.