Client Services Officer

Centrecare; City Of Kalgoorlie-Boulder; On-site; AUD 55,000 - 75,000; Full time

Job summary

A leading community service provider in Kalgoorlie is seeking an administrative support professional. This role involves managing calendars, answering enquiries, and supporting the team. The ideal candidate will have a Certificate III or higher in Business, with strong administrative, organisational, and customer service skills. Competitive benefits include salary packaging options and professional development opportunities.

Benefits

Regional zone allowance

Salary packaging options

Annual leave loading

Extra leave days

Access to professional development

Discounted corporate health cover

Insurance cover to work

Employee Assistance Program

Qualifications

• Demonstrated experience as the first point of contact within an organisation.
• Ability to oversee day-to-day operations of an office.
• Capacity to take high quality minutes of meetings.

Responsibilities

• Manage multiple calendars for appointment bookings.
• Answer calls promptly and courteously.
• Handle multiple queries for different services.

Skills

Strong administrative skills

Organisational skills

Customer service

Data entry

Typing

Education

Certificate III or higher in Business or relevant fields

Job description

Overview

Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism. Join an organisation that makes a real difference within the community.

About Centrecare

Centrecare is a not-for-profit organisation with over 300 employees and is committed to delivering quality professional counselling, support, accommodation, mediation and training services in over 11 locations across the Perth metropolitan, Goldfields and South West region.

The Role

Working in a small team, this role is the first point of contact for all clients and enquiries and will attend to the general administration duties of the Kalgoorlie branch. We require someone with strong administrative and organisational skills to provide a positive impact to the team and office.

• Manage multiple calendars for appointment bookings.
• Answer calls promptly and in a courteous manner.
• Ability to handle multiple queries and follow procedures for multiple different services offered.
• Attend to general enquiries and provide assistance where possible, including referring to other branches or agencies.
• Support the team and managers as needed.

About You

• Certificate III or higher in Business, Business Administration or other relevant fields.
• Demonstrated experience responding to customers and clients as the first point of contact within an organisation to include operating a multi-line telephone system.
• Ability to oversee the day-to-day operation of an office and associated equipment and supplies.
• Ability to take high quality minutes of meetings.
• Excellent computer skills to include data entry and typing.
• Ability to work as part of a team and independently.

Benefits

• Regional zone allowance included in annual salary.
• Salary packaging options up to $15,900, increase your take home pay.
• Annual leave loading at 17.5%.
• Extra 5 days leave per year pro rata.
• Access to professional development and training.
• Discounted corporate health cover provided by Bupa and Medibank Private.
• Insurance cover to and from work.
• Employee Assistance Program.

How To Apply

Click apply and attach your resume and up-to-date cover letter.

Position closes: 7 November 2025. Shortlisting will commence straightaway, Centrecare reserves the right to close the position early if needed. For any queries, please contact Caroline Jusman - Human Resources Officer on [phone] to discuss.

At Centrecare

• Children feel Valued, Heard, and Safe: Centrecare is fully committed to the National Principles for Child Safe Organisations, child safe cultures and practices. Centrecare also believes that all children are valuable and worthy of respect. It strongly supports the rights of the child and is committed to ensuring the safety, wellbeing and protection of all children who are in contact with or receive its services.
• We are Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.
• We support the Uluru Statement from the Heart: We are committed to walking alongside First Nations people to support a more inclusive Australia and Closing the Gap.

www.centercare.com.au