Client Services Officer

Fortem Projects; City Of Canning; On-site; AUD 50,000 - 70,000; Full time

Job summary

A leading services organization is seeking a passionate Client Services Officer to enhance customer experiences. This full-time role involves handling inquiries with empathy and professionalism, using CRMs, and contributing to a supportive team environment. Ideal candidates will thrive on customer interaction and seek career growth opportunities within the organization.

Benefits

Ongoing coaching and development

Flexible scheduling

Great work-life balance

Qualifications

• Passion for customer service in retail, hospitality, or call centre.
• Confident multitasker across CRMs.
• Detail-oriented and self-motivated.

Responsibilities

• Deliver outstanding customer experiences.
• Resolve sensitive inquiries with professionalism.
• Collaborate across teams for tailored support.

Skills

Customer service passion

Multitasking across CRMs

Attention to detail

Team collaboration

Tools

Microsoft Office

Job description

Overview

Job Description
Client Services Officer – Assure (APM Group).

Assure breaks the mould of traditional call centres. Here, initiative, empathy, and critical thinking are valued just as much as performance. As a Client Services Officer, you’ll be the vital connector between clients and Assure EAP services, managing calls with care and confidence.

Responsibilities

• Deliver outstanding customer experiences from the first interaction
• Think on your feet to resolve sensitive enquiries with professionalism
• Collaborate across teams to provide tailored support
• Update client info and use internal systems to assist effectively

The Role

• Full-time position, Monday–Friday roster (7am–5pm)
• Flexible scheduling available
• Ongoing coaching and development provided

What We’re Looking For

• Passion for customer service (retail, hospitality or call centre welcome)
• Confident multitasker across CRMs and Microsoft Office
• Detail-oriented, self-motivated, and team-friendly
• Career-driven, with growth opportunities across APM Group

How to Apply

Apply now or reach out to [e-mail] to chat about the role. Applications reviewed as received—so don’t wait!

About Us

Assure forms part of the APM group of companies who are a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

When you join APM, there’s an opportunity to grow your career, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including Indigenous peoples, the LGBTQI+ community and people with a disability.