Client Services Manager - Stockbroking (Initial 12mth contract)

Anton Murray Consulting; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Anton Murray Consulting represents a leading global wealth management client seeking an equity markets focused Client Services Manager in Melbourne for a 12-month contract. The role requires confident interaction with Private Client Advisors and their HNW/UHNW clients in a high-volume, time-critical environment.

Applicants should demonstrate knowledge of the financial advice process, markets and industry trends, with high attention to detail and the ability to prioritise under pressure.

Qualifications

• High attention to detail and accuracy in client data and documentation.
• Experience in financial services or wealth management environments is beneficial.
• Strong understanding of financial advice processes and markets is desirable.
• Experience with broking platforms or Praemium is advantageous.

Responsibilities

• Facilitate all administrative client queries.
• Support client onboarding and record creation in firm systems.
• Maintain client accounts/records in line with AML/CTF and KYC rules.
• Manage IPO and corporate action allocations.
• Prepare client valuations, asset allocations, and reporting.
• Assist in client asset transfers domestically and internationally.
• Process and monitor stock settlements and follow up on funds.
• Prioritise adviser requests in a fast-paced environment.
• Assist with planning for client events and logistics.
• Provide ad hoc translations for marketing purposes.
• Build and maintain relationships with internal stakeholders.
• Participate in cross-training and process improvement initiatives.

Skills

Attention to detail

Literacy & numeracy

Microsoft Office

Organisational skills

Financial markets knowledge

Communication skills

Resilience

Goal-oriented

Management experience

Education

Desirable tertiary qualification in Finance, Business or Economics

RG146 qualification

Job description

Our client is a leading global wealth management firm seeking an experienced equity markets focussed CSM in Melbourne on an initial 12-month contract.

A key function of the role is the ability to deal confidently with Private Client AdvisorsandtheirHNW/ UHNW clients inahighvolume,timecriticalenvironment.

Tobesuccessfulinthisrole you will need to demonstrate knowledge of the financial advice process, financial markets and product andindustry trends.

Youwillneedtohaveahigh attention to detail and should be able to prioritise work accordingly and work well under pressure.

Candidates for this role will have previous experience in a similar Client Service/ Dealers Assistant/ Advisers Assistant role and ideally have their RG146 qualification

Key responsibilities include:

Facilitation of all administrative client queries

Client on-boarding, including preparation of account documentation, creation of client record in their systems.

Arrange and assist with maintenance of client account and records, in line with current AML/CTF, KYC Regulations

IPO and corporate action allocation management

Preparation of client valuations, asset allocations and reporting as required

Assist in client asset transfers, including cash, both domestically and internationally

Process and monitor stock settlements, including follow up with clients regarding outstanding funds.

Prioritise competing adviser requests in a fast-paced environment

Assist with logistics and planning for client events

Provide ad hoc translation for marketing purposes

Establish and maintain relationships with other internal stakeholders and departments

Participate in department cross-training as required

Participate in process development initiatives to increase efficiencies

Proactively notify client/s and FA/s of any issues recommending a solution and timeframe

Comply with the ethical standards contained within the Company Code of Conduct.

Adhere to Company policies and procedures, regulatory and legislative requirements.

Understand US and UK tax forms like W8BEN and CRS (preferable)

Understand Opt In, FDS and Client Consent (ie FOFA) forms (preferable)

Key Skills/Knowledge:

High attention to detail

Strong literacy and numeracy ability

Good knowledge of Microsoft Office Suite

Strong organisational skills

A fundamental knowledge of financial advice process, markets, and industry

Excellent communication skills both verbal and written

Display a high level of resilience and strong ability to prioritise tasks

Goal-oriented with demonstrated drive and initiative

Our client is a leading global wealth management firm seeking an experienced equity markets focussed CSM in Melbourne on an initial 12-month contract.

A key function of the role is the ability to deal confidently with Private Client AdvisorsandtheirHNW/ UHNW clients inahighvolume,timecriticalenvironment.

Tobesuccessfulinthisrole you will need to demonstrate knowledge of the financial advice process, financial markets and product andindustry trends.

Youwillneedtohaveahigh attention to detail and should be able to prioritise work accordingly and work well under pressure.

Candidates for this role will have previous experience in a similar Client Service/ Dealers Assistant/ Advisers Assistant role and ideally have their RG146 qualification

Key responsibilities include:

• Facilitation of all administrative client queries

• Client on-boarding, including preparation of account documentation, creation of client record in their systems.

• Arrange and assist with maintenance of client account and records, in line with current AML/CTF, KYC Regulations

• IPO and corporate action allocation management

• Preparation of client valuations, asset allocations and reporting as required

• Assist in client asset transfers, including cash, both domestically and internationally

• Process and monitor stock settlements, including follow up with clients regarding outstanding funds.

• Prioritise competing adviser requests in a fast-paced environment

• Assist with logistics and planning for client events

• Provide ad hoc translation for marketing purposes

• Establish and maintain relationships with other internal stakeholders and departments

• Participate in department cross-training as required

• Participate in process development initiatives to increase efficiencies

• Proactively notify client/s and FA/s of any issues recommending a solution and timeframe

• Comply with the ethical standards contained within the Company Code of Conduct.

• Adhere to Company policies and procedures, regulatory and legislative requirements.

• Understand US and UK tax forms like W8BEN and CRS (preferable)

• Understand Opt In, FDS and Client Consent (ie FOFA) forms (preferable)

Key Skills/Knowledge:

• High attention to detail

• Strong literacy and numeracy ability

• Good knowledge of Microsoft Office Suite

• Strong organisational skills

• Management experience

• A fundamental knowledge of financial advice process, markets, and industry

• Excellent communication skills both verbal and written

• Display a high level of resilience and strong ability to prioritise tasks

• Goal-oriented with demonstrated drive and initiative

Qualifications:

• Desirable tertiary qualification in Finance, Business or Economics.

• RG146 – if not held already a requirement to study towards

• Experience within wealth management, stockbroking or financial planning

• Understanding of Broking Platforms (Domestic and International)

• Understanding of Portfolio management platforms (e.g. Praemium) will be added advantage.

• Client Service Manager experience not mandatory but highly regarded

This role will be hired on an initial 12 Month contract and will be paid on a highly, competitive rate dependingon experience.