Client Services Associate

Marsh; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Marsh is seeking individuals to join the Employee Health & Benefits team in Sydney to provide administrative support across the life and health broking business. The role involves processing queries, maintaining records, and assisting with audits in a hybrid setup with at least three days in the office.

You will respond to client/member inquiries, support reporting and reconciliations, and help drive process improvements while complying with insurance regulations and internal policies.

Qualifications

• High School Certificate or equivalent.
• At least 3 years of experience in a similar client service or operational role.
• Strong understanding of life and/or health insurance products and relevant legislation.

Responsibilities

• Maintain accurate and up-to-date client/member records and certificates of currency.
• Conduct peer reviews and participate in annual audit checks.
• Document business rules and processes for team use.
• Support client/member reporting and end-of-month reconciliations.
• Handle email and telephone enquiries professionally and efficiently.
• Suggest and participate in process improvements and system enhancements.
• Collaborate closely with Account Executives and contribute to a positive team environment.
• Provide mentoring and technical guidance to colleagues.
• Build and maintain effective working relationships with insurers, clients, and internal teams.
• Ensure compliance with relevant insurance legislation and company policies.

Skills

Communication skills

Administration

MS Office

Time management

Education

High School Certificate

Tools

CRM systems

Job description

We are seeking talented individuals to join our Employee Health & Benefits team at Marsh. These roles will support the Group Life and Private Health broking business with administrative support including claims, underwriting, reviews, client and member queries and member management tasks. The roles are based in the Marsh Sydney office. These are hybrid roles that have a requirement of working at least three days a week in the office.

In this role you will support Employee Health & Benefits colleagues and clients in all aspects of administration and technical support through accurate, efficient, and timely responses to transaction queries across the insurance life cycle.

Working under the umbrella of operations you will help drive the standardisation of processes and procedures, including driving timely and accurate production/processing of client and member queries. You will provide legally compliant work to clients/insurers/members and enter accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics.

We will count on you to:

• Maintain accurate and up-to-date client/member records and certificates of currency.
• Conduct peer reviews and participate in annual audit checks.
• Document business rules and processes for team use.
• Support client/member reporting and end-of-month reconciliations.
• Handle email and telephone enquiries professionally and efficiently.
• Suggest and participate in process improvements and system enhancements.
• Collaborate closely with Account Executives and contribute to a positive team environment.
• Provide mentoring and technical guidance to colleagues.
• Build and maintain effective working relationships with insurers, clients, and internal teams.
• Ensure compliance with relevant insurance legislation and company policies.
• Maintain professional development and adhere to quality and error avoidance standards.

What you need to have:

• High School Certificate or equivalent.
• At least 3 years of experience in a similar client service or operational role, preferably within life and/or health insurance related fields.
• Strong understanding of life and/or health insurance products and relevant legislation.

What makes you stand out:

• Excellent communication skills (verbal and written).
• Strong administration and organisational skills and experience.
• Sound knowledge of Microsoft office suite and a fast learner of other computerized systems.
• Ability to work under pressure and possess an understanding of the importance to meet deadlines through effective time management skills.
• Motivated self-starter focused on achieving results and able to work autonomously as well as be a team player.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

ABOUT MARSH:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.