Client Services Advisor

Youi Insurance; Sunshine Coast Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading insurance company located in Sunshine Coast is seeking a Client Services Advisor to ensure exceptional customer service. This role involves answering inquiries, amending policies, and promoting innovative insurance products. No prior insurance experience is required as full training is provided. The ideal candidate should possess outstanding communication skills and a passion for delivering excellent customer experiences. Enjoy work-life balance and career progression opportunities in a supportive environment.

Benefits

Great work/life balance

22 days annual leave

Career progression opportunities

Paid induction training

Discounted insurance products

Casual dress code

Qualifications

• Passion for delivering exceptional customer experiences.
• Drive to succeed in a sales-focused role.
• Eagerness to learn and adapt.

Responsibilities

• Answer general inquiries and amend existing policies.
• Sell advantages of insurance products to customers.
• Personalize insurance to meet customer needs.
• Work towards sales and performance targets.

Skills

Exceptional customer service

Outstanding communication skills

Sales-focused mindset

Adaptability

Positive attitude

Job description

Overview

As a Client Services Advisor, you'll be ensuring our customers get the exceptional service they deserve. Whether it's handling inquiries or managing policy updates, you'll be the face of our customer-centric approach. Plus, if you thrive in a sales-focused and reward driven environment, this role is perfect for you.

About The Role

• Onsite and full-time, based at our Sippy Downs office
• No insurance experience required as full paid training provided
• Answer general inquiries, amending existing policies, and setting up new ones
• Selling the advantages of our innovative products and services to customers
• Offer personalised insurance that perfectly fit the customer’s requirements
• Actively listen and tailor policies to meet customer needs
• Work towards sales and performance targets

About You

• Passion about delivering exceptional customer experiences
• Outstanding communication skills
• Drive to succeed in a sales-focused role
• Adaptability and eagerness to learn
• Confidence and a positive attitude

Dont tick every box? No problem. We understand that many skills are transferable, and your character, passion and dedication to excel, might be just when we're looking for!

Perks And Benefits

• Great work/life balance with set start/finish times
• 22 days annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• Free skin checks, flu jabs, and wealth mastery sessions
• Onsite barber, brow bar, massage therapist, mobile mechanic and car detailing
• End of trip facilities
• Casual dress code

Keen?

If so, apply now to join us at our state-of-the-art Sunshine Coast HQ and experience a workplace where we value authenticity, diversity and recognition.