Client Service Specialist - Tuggeranong

Hearing Australia; Canberra; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Rostered days off

15.4% superannuation

Paid parental leave

Employee benefits

Job summary

Hearing Australia is seeking a Client Service Specialist in Australia. This permanent, full-time onsite role will be based at Tuggeranong, Deakin and Belconnen, offering rostered days off and occasional Saturday work.

You will greet clients, handle counter and phone enquiries, and support clinicians with hearing care services. You will manage reception duties, bookings, claims, data entry and monthly reports, while engaging with clients from diverse backgrounds.

Qualifications

• Experience delivering client-focused service in a front-desk role.
• Strong communication and interpersonal skills.
• Proficient computer literacy and familiarity with mobile devices.

Responsibilities

• Greet clients and attend to counter and telephone enquiries.
• Cover reception and perform general administration: appointments, claims, data entry, monthly reports.
• Liaise with clients including diverse backgrounds.
• Perform minor hearing aid repairs and troubleshooting.
• Assist Clinicians in providing clinical services by identifying client needs and demonstrating hearing aids.

Skills

Customer service

Problem solving

Computer literacy

Tools

Reception software

Job description

Help provide the latest best practice services for anyone who needs it

Gain skills with Australia's largest provider of government-funded hearing care

Permanent, full-time position

Working at Tuggeranong, Deakin & Belconnen locations (this is an onsite position)

The position includes a rostered day off, occasional Saturday work and the opportunity to work within a highly collaborative and engaged team.

Want to improve the lives of Australians, no matter who they are?

Join us and build a career and future you'll be proud of.

It matters more at Hearing Australia

Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.

Your opportunity

As a Client Service Specialist, you'll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you'll also love the feeling of helping children and adults who need us. Here's how you'll do it:

• You'll greet clients, attend to all counter and telephone enquiries
• You'll cover reception and undertake general administration duties includes booking client appointments, processing claims, data entry and monthly reports
• You'll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
• You'll perform minor hearing aid repairs and troubleshooting
• You'll be assisting Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids

What you'll bring

We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You'll bring:

• Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
• Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and or android applications)
• A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families

What matters most? It's simple - your drive to help anyone and everyone who needs us. And you'll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia?

There's so much to love about a role with us. But our people say there's three things that set us and their careers apart. They're about:

How we do what we do

Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you'll know you're making a contribution that really means something

Who we work with

Here, you'll support and empower clients of all backgrounds. That's what drives our teams and what makes them so special

Where we're going next

As our industry evolves, we're committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.

What does that mean for you?

As a Client Service Specialist you'll know that every day, your work is helping people who need us. Just ask Ebonie one of our dedicated Client Service Specialists about why they choose to work with us:

"I think care is why most of us come to work. It's knowing we can do our bit to make life a little easier for our clients."

You'll also enjoy a range of benefits, including:

• Additional 2 rostered days off each month, for our full-time team members
• Attractive salary package includes a generous 15.4% superannuation
• Paid parental leave
• Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)

Let's create the gold standard of hearing care

We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver's licence and must have rights to work in Australia.

Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.

We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.