Client Service Officer-Booragoon

Demant Polska; City Of Melville; On-site; AUD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Clinic Co-Ordinator, where your sales and customer service skills will make a real difference in people's lives. This role is essential in enhancing clinic performance and improving the quality of life for clients with hearing loss. You will work closely with a supportive team, providing tailored solutions and ensuring clients receive the best possible care. With opportunities for professional development and a positive work culture, this is an exciting chance to be part of an inspiring team dedicated to making a difference in the hearing care industry.

Benefits

Competitive salary + Super + performance incentives

Supportive hearing care team

Professional development opportunities

MyRewards program

Online Wellbeing centre

Employee Assistance Program

Birthday and Christmas gifts

Qualifications

• Experience in sales and customer service, preferably in retail or health sectors.
• Strong interpersonal skills and ability to support clients effectively.

Responsibilities

• Coordinate clinic operations to enhance customer experience and performance.
• Collaborate with clinicians to ensure quality hearing health care outcomes.

Skills

Sales Experience

Customer Service Skills

Interpersonal Communication

Empathy

Organisational Skills

Education

Higher School Certificate (HSC)

TAFE Qualification

Job description

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

Responsibilities

We are looking for a sales and customer service superstar to be a Clinic Co-Ordinator! If you are interested in helping our clients improve their hearing and quality of life, keep on reading! This is the role for you.

This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers’ experience. We are looking for a passionate and purpose-driven individual whose outstanding organisational and sales skills will help more people get access to better hearing.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.

You will learn about all our products, services, our competitive advantages, and government funding programs. With all this knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get the best possible solutions.

You will be successful in this role if you have:

• Previous sales and customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
• Experience working with an older demographic, preferred
• Strong interpersonal communication skills and empathy for clients to support their hearing journey
• Higher School Certificate (HSC) or TAFE Qualification

What’s in it for you:

• Permanent Full-time (Mon-Fri 9am to 5pm)
• Competitive salary + Super + performance incentives
• Supportive hearing care team
• Professional development through clear career path and professional training
• MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
• Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
• Employee Assistance Program
• Birthday and Christmas gifts

Our Values:

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.

We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.

We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.