Client Service Associate New

Manpower Australia; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

An international insurance brokerage seeks a motivated Client Service Associate in Gold Coast City. The role involves managing client communications, preparing reports, and ensuring smooth operations. The ideal candidate possesses excellent communication skills and attention to detail. Experience in fast-paced environments and familiarity with insurance processes is advantageous. This position offers an opportunity to contribute significantly to the brokerage team.

Qualifications

• Previous experience in a fast-paced environment.
• Experience in a complaint-heavy environment, such as insurance.
• Familiarity with insurance operations is beneficial.

Responsibilities

• Manage inbound and outbound communications.
• Prepare reports and approve workflows.
• Manage overdue accounts and follow-up actions.
• Assist with client servicing and cancellations.

Skills

Strong organisational abilities

Excellent communication skills

Proficient in managing multiple tasks

Detail-oriented

Job description

Our client is an international insurance brokerage, risk management and consulting firm, operating in more than 60 countries. They are the chosen partner of more than 130,000 Australian businesses, from small businesses through to multinational corporations and iconic brands.

They are looking for a motivated Client Service Associate to support their Brokerage team by efficiently managing administrative and client service tasks. This role is pivotal in ensuring smooth operations and delivering exceptional service. The ideal candidate will possess excellent communication skills, a keen attention to detail, and the ability to juggle multiple responsibilities effectively.

Key Responsibilities:

• Manage inbound and outbound phone and email communications.
• Prepare general reports and approve workflows.
• Investigate billing inquiries and process account corrections.
• Manage dishonoured payments and overdue accounts, ensuring timely follow-up actions are completed.
• Assist the brokerage team with mid-term servicing, client follow-ups, and cancellations.
• General Administration duties, and data maintenance.
• Undertake ad-hoc tasks as directed by management.

Key Skills:

• Strong organisational and communication abilities.
• Proficient in managing multiple tasks efficiently.
• Familiarity with insurance operations and processes would be beneficial but not mandatory.
• Proficiency in telephony and email management systems.
• Detail-oriented with a focus on accuracy and compliance.

Qualifications:

• Previous experience working in a fast-paced, high-volume environment.
• Experience in a complaint-heavy environment, such as insurance, banking or finance.

Aboriginal and Torres Strait Islanders are encouraged to apply.

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. We are an equal opportunities employer and welcome applications from all qualified candidates.