Client Operations Manager

Only Growth Agency PTY LTD; Melbourne; Remote; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Work From Home

Career Growth

Job summary

Only Growth Agency PTY LTD in Melbourne is seeking a Client Operations Manager to coordinate across the business, ensuring creators are looked after and teams stay accountable. You’ll handle onboarding, invoicing and client communications from a remote base.

As part of a growing digital agency, you’ll work closely with founders, manage payments, and help keep operations running smoothly while enjoying the flexibility of remote work from Melbourne, Victoria.

Qualifications

• 3+ years of experience in operations, client services, financial administration, account management or a similar role.
• Strong organisational skills and excellent attention to detail.
• Experience with invoicing, spreadsheets, payment administration or financial reporting.
• Confidence communicating with clients and coordinating internal teams.
• Ability to independently manage multiple responsibilities and priorities.
• Proactive mindset with initiative to identify and solve problems.
• Excellent written and verbal communication skills.
• Discipline and independence to work effectively from home.
• Availability to work remotely from Melbourne, Victoria.

Responsibilities

• Client Relationships & Retention: Build and maintain strong relationships with creators; Manage enquiries; Proactively identify issues to maintain client satisfaction.

Skills

Operations

Client services

Financial administration

Account management

Remote work

Communication

Tools

Spreadsheets

Invoicing software

CRM software

Job description

Only Growth Agency PTY LTD – Melbourne VIC

Your next career move shouldn't feel like just another job.

Imagine swapping the daily commute, corporate politics and repetitive routines for a career where you work from home, collaborate directly with successful entrepreneurs and play an important role in building a rapidly growing digital business.

At Numero, we're offering exactly that.

We're a young, ambitious and growing company operating in the exciting world of digital creators, social media and online marketing.

We're looking for an exceptional Client Operations Manager who loves organising, solving problems, working with people and making things happen.

You'll enjoy the flexibility of working remotely, genuine responsibility from day one and the opportunity to work closely with our founders as we continue to grow.

If you're naturally driven, love being the person everyone can rely on and want a career that's both rewarding and exciting, we'd love to hear from you!

A Little About Us

Numero is a growing digital creator management agency specialising in content monetisation, digital marketing and creator growth.

We work with a diverse portfolio of online personalities, supported by an international team across marketing, sales, content and operations.

We're ambitious about where we're heading, but equally passionate about creating a positive, enjoyable working environment where great people feel valued and have opportunities to grow.

We're now looking for someone to become a trusted member of our core team, working directly with our founders and helping keep the business running smoothly.

What Will Your Day Look Like?

One of the best things about this role is the variety. No two days will look exactly the same!

You'll become a central point of coordination across our business, ensuring our creators are well looked after, our teams stay accountable and important responsibilities are completed efficiently.

Client Relationships & Retention

• Build and maintain strong relationships with our creators.


• Manage enquiries, resolve concerns and ensure clients feel supported.


• Proactively identify issues and maintain strong client satisfaction.

Finance, Invoicing & Payments

• Manage client invoicing, payment tracking and outstanding payment follow ups.


• Coordinate staff payments, including payment schedules, commissions and adjustments.


• Maintain accurate financial records and spreadsheets.


• Review financial information, identify discrepancies and ensure payments are prepared accurately and on time.

Operations & Team Coordination

• Work closely with department managers to ensure priorities and deadlines are met.


• Follow up on outstanding responsibilities and maintain accountability across teams.


• Resolve operational issues and proactively identify opportunities to improve processes.


• Keep our founders informed of key priorities, challenges and operational performance.

Client Onboarding & Administration

• Coordinate the onboarding process for new creators.


• Oversee account setup, required information and internal handovers.


• Maintain organised and accurate client records and internal systems.

Who Would Thrive in This Role?

We're not necessarily looking for someone with the most impressive resume or experience in our exact industry.

You'll ideally bring:

• 3+ years of experience in operations, client services, financial administration, account management or a similar role


• Strong organisational skills and excellent attention to detail.


• Experience with invoicing, spreadsheets, payment administration or financial reporting.


• Confidence communicating with clients and coordinating internal teams.


• The ability to independently manage multiple responsibilities and priorities.


• A proactive mindset with the initiative to identify and solve problems.


• Excellent written and verbal communication skills.


• The discipline and independence to work effectively from home.


• Availability to work remotely from Melbourne, Victoria.

Experience in digital marketing, social media, talent management or a creative agency is a bonus, but certainly not essential.

Above all, we're looking for someone who takes ownership, follows through and genuinely cares about doing a great job.

Why You’ll Love Working With Us

Work From Home

Forget the daily commute! Enjoy the comfort and flexibility of working remotely while being part of an ambitious, supportive team.

Real Career Growth

We're growing quickly and want someone who can grow alongside us. As the company evolves, so will your opportunities.

Work Directly With Successful Entrepreneurs

Gain firsthand exposure to entrepreneurship, business strategy and the inner workings of a growing digital business.

An Exciting, Modern Industry

Build your career in the constantly evolving world of social media, digital creators and online marketing.

Your Ideas Actually Matter

We value initiative and fresh thinking. You'll have genuine ownership of your responsibilities and the opportunity to help shape how our business operates.

Competitive Salary

$80,000 to $90,000 + superannuation, depending on experience.

A Quick Note About Our Industry

We believe in being transparent about the environment you'll be working in!

Our agency works with a diverse range of online creators across different content categories, including some who produce adult content on subscription platforms.

This is a professional business operations and client management role, not a content creation position. You won't be expected to create or participate in adult content.

However, you'll be communicating with creators and teams working within this space, so we simply want to ensure you're comfortable with the industry.

We understand it may not be for everyone, and that's completely fine! We just value being upfront from the beginning.