Client Onboarding Solutions Architect

EML Payments Solutions Ltd (EPSL); City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

EML Payments Solutions Ltd (EPSL) in Melbourne, Victoria, is seeking a Technical Solutions Consultant to bridge our API-first platform with client onboarding. You will own end-to-end onboarding from discovery to delivery, translating technical needs into actionable solutions and guiding customers through implementation.

The role requires strong project management, clear communication with executives, and the ability to simplify complex concepts for non-technical audiences.

Qualifications

• Strong technical understanding and ability to translate client requirements into technical solutions.
• Proven experience in project management with multiple stakeholders.
• Ownership mindset and accountability in delivery of client projects.
• Ability to simplify complex concepts for non-technical audiences.

Responsibilities

• Client Engagement & Solution Design: SME for EML's payment products and API-first platform; lead discovery sessions and document program specifications.
• Project Delivery & Implementation: own projects, manage scope and timelines, coordinate cross-functional delivery teams.
• Risk, Compliance & Reporting: identify risks, ensure regulatory compliance, drive continuous improvement.
• Collaboration: work with Sales to scope solutions and respond to RFPs with technical input.
• Product feedback: provide client needs to Product teams and opportunities for enhancements.

Skills

Technical translation

Project management

Stakeholder management

Executive communication

Education

Bachelor's degree in IT, Business, or related field

Tools

Jira

Confluence

Video conferencing

Job description

EML Payments Solutions Ltd (EPSL) in Melbourne, Victoria, is seeking a Technical Solutions Consultant to bridge our API-first platform with client onboarding. You will own end-to-end onboarding from discovery to delivery, translating technical needs into actionable solutions and guiding customers through implementation.

The role requires strong project management, clear communication with executives, and the ability to simplify complex concepts for non-technical audiences.