Client Manager

Corporate Travel Management; City of Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Travel discounts

Perkbox discounts

Online learning

Volunteer day

Chillout days

Hybrid working

Extra annual leave

Parental leave

EAP

Job summary

Corporate Travel Management (CTM) invites applicants for a Client Manager role supporting Queensland Government, building strategic relationships and driving retention and continuous improvement. You will manage stakeholder engagements across Operational, Procurement, Financial and Senior Leadership, monitor performance and guide program delivery to achieve outcomes.

Join CTM and contribute to cost savings, policy compliance and service excellence through data-driven reviews and effective

Qualifications

• Minimum 2 years demonstrated Client Management experience within the travel or relevant industry.
• Contracting experience with high diligence and data-driven commercial recommendations.
• Excellent negotiation, communication and presentation skills; strong organisational ability.

Responsibilities

• Build and maintain relationships with Queensland Government and CTM stakeholders across four categories.
• Understand Queensland Government objectives, travel requirements and contractual obligations.
• Monitor performance, service levels and compliance with travel policies and contracts.
• Conduct client reviews and reporting to support cost savings and policy compliance.
• Collaborate with procurement, agencies, suppliers and internal teams on travel projects.
• Lead onboarding, implementation and training for government agencies.
• Identify continuous improvement opportunities to boost efficiency and outcomes.
• Provide guidance on travel systems and processes; resolve client inquiries.
• Represent CTM in client meetings and stakeholder engagements with professionalism.

Skills

Contracting experience

Data-driven decisions

Negotiation skills

Communication skills

Organisational skills

Process implementation

Self-improvement

Cultural awareness

MS Office skilled

Education

2+ years Client Management experience in travel or related industry

Tools

Microsoft Office

Job description

Join CTM as a Client Manager supporting QLD Government, building strategic relationships and driving retention, performance and continuous improvement

09th September, 2026

About CTM
CTM is a global award-winning provider of innovative and cost-effective travel management solutions across the corporate, events, leisure and loyalty travel markets. We combinepersonalisedservice excellence with client-facing technology solutions, with offices across Australia, New Zealand, Asia, North America and Europe and more than 3,000 employees globally.
About the Role
Client Managers are accountable for managing and developing strategic client relationships, ensuring the successful delivery of business outcomes bydemonstrating value through effective application of CTM products and services. Supporting the Queensland Government this role is responsible for driving customer retention, contract performance and compliance, stakeholder engagement, and continuous improvement initiatives to achieve client and organisational outcomes.
Responsibilities and Duties

• Build and maintain effective relationships with Queensland Government and CTM stakeholders across 4 key categories: Operational, Procurement, Financial, and Senior Leadership.
• Develop a strong understanding of Queensland Government objectives, travel requirements, and contractual obligations to support effective program management and service delivery outcomes.
• Monitor contract performance, service levels, and compliance with Queensland Government travel policies and contractual requirements to mitigate risk.
• Undertake regular client reviews and reporting, providing analysis and recommendations to support cost savings, improved traveller behaviour, policy compliance, and program optimisation.
• Collaborate with Queensland Government Procurement, government agencies, suppliers, and internal stakeholders to support procurement activities, contract management, and strategic travel projects and initiatives.
• Leadonboarding, implementation, and training activities for new and existing government agencies, ensuring successful adoption of travel services, systems, and processes.
• Identify and implement continuous improvement opportunities that enhance operational efficiency, customer experience, and overall program performance.
• Provide guidance and support on travel systems, policies, and processes, ensuring timely resolution of client enquiries and issues.
• Represent CTM in client meetings, reviews, presentations, and other stakeholder engagement activities, ensuring professional and effective communication at all times.

09th September, 2026

About CTM
CTM is a global award-winning provider of innovative and cost-effective travel management solutions across the corporate, events, leisure and loyalty travel markets. We combinepersonalisedservice excellence with client-facing technology solutions, with offices across Australia, New Zealand, Asia, North America and Europe and more than 3,000 employees globally.
About the Role
Client Managers are accountable for managing and developing strategic client relationships, ensuring the successful delivery of business outcomes bydemonstrating value through effective application of CTM products and services. Supporting the Queensland Government this role is responsible for driving customer retention, contract performance and compliance, stakeholder engagement, and continuous improvement initiatives to achieve client and organisational outcomes.
Responsibilities and Duties

• Build and maintain effective relationships with Queensland Government and CTM stakeholders across 4 key categories: Operational, Procurement, Financial, and Senior Leadership.
• Develop a strong understanding of Queensland Government objectives, travel requirements, and contractual obligations to support effective program management and service delivery outcomes.
• Monitor contract performance, service levels, and compliance with Queensland Government travel policies and contractual requirements to mitigate risk.
• Undertake regular client reviews and reporting, providing analysis and recommendations to support cost savings, improved traveller behaviour, policy compliance, and program optimisation.
• Collaborate with Queensland Government Procurement, government agencies, suppliers, and internal stakeholders to support procurement activities, contract management, and strategic travel projects and initiatives.
• Leadonboarding, implementation, and training activities for new and existing government agencies, ensuring successful adoption of travel services, systems, and processes.
• Identify and implement continuous improvement opportunities that enhance operational efficiency, customer experience, and overall program performance.
• Provide guidance and support on travel systems, policies, and processes, ensuring timely resolution of client enquiries and issues.
• Represent CTM in client meetings, reviews, presentations, and other stakeholder engagement activities, ensuring professional and effective communication at all times.

Education and Experience

• Minimum 2 years demonstrated successful Client Management experience within the travel or relevant industry.

Knowledge, Skills and Abilities

• Contract and contracting experience with high diligence.
• Highly capable in making data driven commercial recommendations and decisions.
• High level negotiator who can Negotiate great outcomes.
• Exceptional communication and presentation skills who can Communicate with confidence.
• Fantastic organisational and time management skills
• Implement processes to manage own work effectively to deliver results to agreed timelines.
• Demonstrate commitment to self-improvement and development; and
• Demonstrate cultural awareness and inclusion.
• High to expert capability within the Microsoft suite of products

Why CTM?
As a globalorganisation, CTM offers a range of employee benefits, including:

• Travel discounts
• Perkbox– retail, lifestyle, entertainment, health & wellbeing discounts
• Learning & development – access to online learning platforms, including LinkedIn Learning
• Annual Volunteer Day
• Chillout Days – flexible leave days
• Flexible hybrid working
• Purchase up to 2 weeks of additional annual leave
• Paid parental leave
• Sonder – 24/7 wellbeing and Employee Assistance Program (EAP)

CTM offer a strong, established and sustainable work environment which will support your career development and wellbeing.
CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply.
Join an award-winning global company that values its people, its communities and continuous innovation.