Client Manager

Aon; Canberra; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

A leading insurance broker in Canberra is seeking a Client Manager to manage a specialist portfolio and provide expert service to clients in the residential construction sector. The role requires strong relationship-building abilities, a solid understanding of commercial insurance, and a passion for client service. The successful candidate will contribute to strategic growth and work in a flexible, supportive environment that values diversity and continuous learning.

Benefits

Flexible hybrid working environment

Global Wellbeing Days

Comprehensive benefits package

Qualifications

• Proven ability to build and maintain strong client relationships.
• Outstanding communication and presentation skills.
• Strong technical understanding of Commercial Insurance products.

Responsibilities

• Manage a diverse portfolio of clients, providing expert advice.
• Build relationships with clients and stakeholders.
• Contribute to the strategic direction of the HIAIS business.

Skills

Client relationship management

Communication skills

Self-motivation

Commercial insurance knowledge

Organizational skills

Continuous learning

Job description

Benefits

• Flexible hybrid working environment
• Be part of an experienced and supportive team
• Manage, retain, and grow a specialist portfolio of clients

HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is a joint venture between two leaders in their respective industries, Aon and the Housing Industry Association (HIA).

Client Manager | HIAIS

The Client Manager is responsible for providing best in class service for a key portfolio of HIAIS clients and will work closely with their team members to implement strategies which focus on growth and retention of the team portfolio.

This Client Manager is considered a key driver to our long-term growth ambitions in this segment and will work closely with leadership to drive positive results in the region.

Who are AON and HIA?

Our joint venture provides us with the unique opportunity to leverage the risk and insurance expertise of Aon, with the HIA's deep knowledge of the housing industry.

HIA is Australia’s only national building industry association, representing the interests of the housing industry at regional and national levels. Our extensive membership program for the last 70 years has supported residential builders, trade contractors, developers, design professionals and more.

AON is in the business of better decision

A leading global professional risk, retirement, and health solutions services firm, at Aon we shape decisions for the better, to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Lead a diverse portfolio of clients, focusing on providing best in class, expert advice as a specialist in residential construction
• Build strong relationships with clients, as well as internal and external stakeholders to enhance the client experience
• Identify development opportunities for the designated portfolio and design appropriate servicing solutions including, but not limited to, additional insurance products and risk management strategies to support and protect client’s businesses
• Manage and oversee Home Warranty Insurance reviews, liaising with appropriate stakeholders as required to obtain best possible outcomes for clients and their business requirements
• Develop new and profitable business within the HIAIS ACT region
• Contribute to the strategic direction of the HIAIS business in ACT and nationally

Skills And Experience That Will Lead To Success

This opportunity would suit someone with solid foundation and knowledge in general insurance, particularly ACT Builders Warranty and NSW Home Warranty Insurance, and a passion for servicing clients. In this role you will be provided with support to continue to grow your understanding of construction insurance, particularly both a specialist product for residential construction clients.

To Be Successful You Will Have

• Proven ability to build and maintain strong client relationships
• Outstanding communication and presentation skills
• A self-motivated individual with a proven track record in driving portfolio growth
• Strong technical understanding of Commercial Insurance products
• Expertise in growing and leveraging professional networks
• Effective organisational and time management skills with the ability to manage and prioritise different aspects of the role with focused attention
• A strong passion for continuous learning and a curious mindset, with the ability to think creatively to deliver exceptional results for both clients and the HIAIS business

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at HIAIS. We offer two “Global Wellbeing Days” each year to focus on yourself. We recognise that flexibility goes beyond just the place of work, and we are all for it. We call this Smart Working. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. We provide reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail]

HIAIS values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. HIAIS is proud to be an equal opportunity workplace.

How To Apply

Please submit your up-to-date Resume by clicking on the APPLY NOW option. To learn more about the Aon please visit our careers site: www.aoncareers.com.au

Note: This listing is for internal recruitment purposes and does not include any external tracking numbers.