Client Housing Worker

Mangrove Housing; Logan City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Training and development

Study assistance

Work life balance

Salary packaging

Health and wellbeing program

Job summary

Mangrove Housing in Beenleigh is seeking a Client Housing Worker to support sustainable tenancies and connect clients with housing and support services. The role covers tenancy, property management and referrals, with travel across Brisbane, Logan and Redlands.

You will work within a trauma-informed, person-centered framework, build rapport with diverse clients, complete inspections, and contribute to a collaborative team focused on real outcomes for people facing housing challenges.

Qualifications

• Experience in a community housing or community support environment
• Excellent communication skills and ability to rapidly build rapport with clients and stakeholders
• Strong written and verbal communication for professional notes and correspondence
• Experience with case management or similar framework in human services
• Tertiary or vocational qualifications in a relevant discipline
• Current driver’s licence and access to a reliable vehicle

Responsibilities

• Engage clients through participation processes and support plans
• Provide tenants access/referrals to resources and support services
• Assist clients to resolve tenancy and property issues
• Complete property inspections and schedule maintenance
• Identify and manage tenancy breaches
• Comply with tenancy legislation and regulatory requirements
• Participate in meetings and improvement activities

Skills

Interpersonal skills

Trauma-informed practice

Case management

Communication skills

Legislation interpretation

Education

Tertiary or vocational qualifications in a relevant discipline

Job description

Mangrove Housing is a client focused, innovative and flexible not-for-profit organisation providing services to the community housing and homelessness sector. Our mission is to make a positive difference in the lives of our clients and communities by working within a range of networks and partnerships to provide quality housing and support services.

We offer a range of housing supports including crisis accommodation, long-term and affordable housing. The Client Housing Workeruses their outstanding interpersonal skills to work sensitively and effectively with a broad range of clients and their families who often have complex and multiple barriers to accessing and sustaining housing.

ABOUT THE ROLE

We are seeking an enthusiastic and passionate Client Housing Workerto join our Beenleigh based team. Working from a person centered, trauma informed framework our focus is always on meeting the unique needs and goals of each individual, enabling them to make positive and lasting changes within their lives.

Client Housing Workers undertake a range of tenancy support, community assistance referral and property management activities which support and facilitate sustainable tenancies for our clients. We are looking for someonewho workscollaboratively, demonstratesempathy and resilience, and who will contribute positively to our supportive workplace culture. Prior community housing, crisis support, and/or community support services experience will be highly regarded.

The role will bebased at our Beenleigh office, however the role includes regular travel throughout Brisbane, Logan and the Redlands regions.

As a Client Housing Worker, some of the ways you will spend your day include:

• engaging clients through participation processes and support plans
• providing tenants with access/referrals to resources and appropriate support services
• assisting clients to resolve/navigate a range of issues of personal, tenancy and property issues
• completing property inspections and scheduling property maintenance
• identifying and effectively managing tenancy breaches
• applying and working within legislative and regulatory requirements
• participating in organisational meetings and improvement activities

ROLE REQUIREMENTS

the ability to plan, coordinate and implement case management plans for a wide range of clients

outstanding interpersonal skills including the ability to work sensitively and effectively with a diverse range of clients

a strong understanding of trauma informed practice

the ability to interpret and apply legislation

ability to undertake property inspections, arrange maintenance services and ensure compliance with tenancy legislation

the ability to make effective, evidence based decisions

well-developed written and verbal communication skills

ROLE REWARDS

ability to work semi-autonomously within a highly skilled but supportive team

access to ongoing training, development and support including a study assistance program

work life balance and flexibility including access to an Employment Assistance Program for you and your family

competitive salary with salary sacrificing arrangements

access to a staff led health and well being program

scope to really make a difference within an organisation that does great things

SELECTION CRITERIA

SC1 Demonstrated experience in a community housing or community support/human services environment.

SC2 Demonstrated high level communication skills including the ability to rapidly build rapport and effectively engage with clients, support service providers, contractors, stakeholders and broader community members.

SC3 Strong written and verbal communication skills with the ability to produce well- articulated, professional and sensitive file notes and correspondence.

SC4 Demonstrated case management or similar framework experience within a human services setting

SC5 Tertiary or vocational qualifications in a relevant discipline

Note:Possessing and maintaining a current driver's licence and having access to your own reliable vehicle is an essential requirement of this position