Client‑Facing IT Service Technician (Level 2)

Epic-It; Perth; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Company-funded study and certs

Work-from-home flexibility

On-site client visits across Australia

Job summary

Epic IT is seeking a Level 2 Service Technician to be the face clients expect at on-site visits across Perth, Sydney, and Brisbane. You’ll triage tickets, handle end-user issues, and perform a mix of Level 1 and 2 tasks while building trusted client relationships.

You’ll support Microsoft 365 and Azure environments, assist with on-prem to cloud migrations, and maintain server functionality. The role blends hands-on delivery with strong client communication.

Qualifications

• Minimum 2 years MSP or IT support experience.
• Experience with Microsoft 365 and Azure, including on‑prem to cloud migration.
• Experience providing server support in Windows Server environments.

Responsibilities

• Conduct regular floor sweeps and proactive site visits to identify issues.
• Provide Level 2 IT support and serve as escalation point.
• Respond to incidents via phone, email, and remote tools; ensure SLA compliance.
• Document work and communicate outcomes clearly to clients.

Skills

MS365 & Azure

On-site client support

Windows Server admin

IT service desk

Communication

Time management

Education

TAFE Certificate IV / IT degree

Undergraduate IT/Business

Tools

Microsoft 365

Azure

Windows Server

Remote support tools

ITSM tools

Job description

Epic IT is seeking a Level 2 Service Technician to be the face clients expect at on-site visits across Perth, Sydney, and Brisbane. You’ll triage tickets, handle end-user issues, and perform a mix of Level 1 and 2 tasks while building trusted client relationships.

You’ll support Microsoft 365 and Azure environments, assist with on-prem to cloud migrations, and maintain server functionality. The role blends hands-on delivery with strong client communication.