Client Facing Account Handler

Prospections (International) Limited; Ipswich City; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

An established insurance brokerage in Ipswich is looking for an experienced Commercial Account Handler to manage regional business clients. This hybrid role involves both existing client management and new business inquiries, requiring commercial insurance experience and excellent customer service skills. Strong relationships with local businesses across the region are key. The position offers excellent career development within a supportive team environment.

Qualifications

• Prior experience in commercial insurance is essential.
• Ability to manage client relationships effectively.
• Strong understanding of the local market is important.

Responsibilities

• Manage a portfolio of local business customers.
• Negotiate renewals with insurers.
• Notify and liaise for claims.
• Conduct regular client contacts and relationship building.
• Visit clients occasionally as needed.

Skills

Commercial insurance experience

Excellent customer service skills

Strong work ethic

Relationship-building skills

Job description

Join our expanding East Anglian Insurance Broking Client who works with local businesses across Suffolk, Norfolk and Essex. Due to growth, they're seeking an experienced Commercial Account Handler to manage their growing portfolio of Regional Clients.

About The Account Handler Role

This is a true 360-degree position where you'll manage existing Commercial Insurance Clients whilst also handling new business enquiries. You'll be the main point of contact for local businesses, supporting them throughout their entire Insurance lifecycle.

Working in a busy but supportive environment, you'll manage a diverse portfolio of regional Clients including local Retailers, Property Owners, Tradespeople and small Fleet operators across East Anglia.

Key Responsibilities As Commercial Account Handler

• Managing your own portfolio of local business customers
• Renewal negotiations with insurers
• Handling mid-term adjustments and changes in risk
• Claims notification and liaison (supported by dedicated claims team)
• Regular client contact and relationship building
• Occasional client visits across the local area
• Using specialist broking software and electronic trading platforms

Commercial Classes You'll Handle

• Small to medium commercial combined risks
• Local shops, offices and property owners
• Tradesman's liability for regional contractors
• Small fleet and goods vehicles
• Local business risks across Suffolk, Norfolk and Essex

What You'll Bring As Commercial Account Handler

• Commercial insurance experience
• Excellent customer service skills and local market understanding
• Strong work ethic and ability to remain calm under pressure
• Relationship-building skills for face-to-face client interaction

Working Arrangements

• Hybrid working available (office and home-based)
• Occasional client visits across the local area
• Monday to Friday, 9am-5pm
• Based in Ipswich with coverage across East Anglia

This is an excellent opportunity to join an established regional Broker with strong local client relationships and genuine career development prospects.