Empathy-Driven Client Care & Coordination Lead

Trilogy Care; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Trilogy Care in Melbourne, VIC is seeking a proactive Care Partner to own a portfolio of clients, coordinate with families and service providers, and drive positive outcomes in aged care.

You will handle high-volume calls with empathy, manage care-related requests, and maintain accurate client records, building strong relationships through effective problem-solving.

This role offers hybrid working arrangements and clear opportunities to grow within care, coordination and client services.

Qualifications

• Handle high-volume calls with empathy.
• Coordinate with families and service providers.
• Maintain accurate client records.

Responsibilities

• Own a portfolio of clients in aged care.
• Coordinate with families and service providers to ensure care continuity.
• Drive positive outcomes in client care and coordination.

Skills

Empathy

Relationship-building

Problem-solving

Job description

Trilogy Care in Melbourne, VIC is seeking a proactive Care Partner to own a portfolio of clients, coordinate with families and service providers, and drive positive outcomes in aged care.

You will handle high-volume calls with empathy, manage care-related requests, and maintain accurate client records, building strong relationships through effective problem-solving.

This role offers hybrid working arrangements and clear opportunities to grow within care, coordination and client services.