Client Delivery Lead

Dormont Manufacturing Co; Melbourne; In loco; AUD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Certified Great Place to Work

Development and training opportunities

Descrizione del lavoro

Kraken Digital Asset Exchange in Melbourne is looking for a mid-level Client Delivery Lead to streamline the delivery of technology solutions within the energy sector. Candidates should have strong agile delivery and product management skills, along with experience working closely with technical stakeholders.

This role emphasizes collaboration to solve complex problems and ensure customer satisfaction. Join Kraken and help drive meaningful change in the energy industry.

If you seek a challenging yet rewarding career and are committed to making a positive impact, we want to hear from you!

Competenze

• Experience of working with significant complex delivery pipelines for clients.
• Experience working with technical stakeholders (developers, QA, solution architects).
• Experience in the energy sector preferred.

Mansioni

• Work closely with clients to deliver implementations and enhancements.
• Identify new ideas and technology to improve the product.
• Support engineering teams to deliver product features.

Conoscenze

Strong influencing skills

Agile delivery experience

Product management skills

Excellent communication skills

Collaboration and presentation skills

Formazione

Degree qualified equivalent

Descrizione del lavoro

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Our team

Members of the Kraken Tech team need to be shining examples and believe in decision making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of customers and operations teams in other companies and convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis. We are fundamentally changing the way that energy companies work. We put customer happiness and cost competitiveness first with great people, technology and ways of working.

Who are we looking for?

We are looking for a brilliant mid-level Client Delivery Lead who has experience working with technical stakeholders (developers, QA, solution architects) within the Australian energy sector. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.

We are a flat and agile organisation and plan to remain this way. We are looking for hands‑on Client Delivery Leads that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.

The Client Delivery Lead needs to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.

They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.

What you'll do

• Work closely with clients to deliver implementations, enhancements, and strategic support for their use of Kraken
• Identify new ideas and technology to improve the product
• Ensure a balance between flexibility for the client and efficiency for the product
• Support the business with issue resolution for the product
• Support the engineering teams to deliver product features
• Ensure we are constantly reviewing and adapting to customer and business needs

What you'll have

• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience of working with significant complex delivery pipelines for clients
• Strong agile delivery experience and product management skills
• Experience of product management and customer journeys
• Experience working with technical stakeholders (developers, QA, solution architects)
• Experience working with in the energy sector is preferred
• Solid understanding of technology and associated trends
• Excellent communications, collaboration and presentation skills
• Degree qualified equivalent, with strong client delivery and/or product ownership experience
• Patience – our clients are undergoing huge transformations that take time and require our understanding
• Consulting experience is a plus

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [e-mail] and we’ll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.

Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.