Client Care Specialist — Hybrid, Growth & Impact

Law Partners; Sydney; Híbrido; AUD 65.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Brand New office

Hybrid work (3 days in office)

In-house café

Wellbeing days

Parental leave

Descripción de la vacante

Law Partners in Sydney's CBD is seeking a Client Care Specialist to be the first point of contact for individuals seeking legal assistance after an injury or accident. You will handle phone calls, live chat, and administrative tasks to support client intake, building trust from the initial interaction.

The role emphasizes genuine empathy and outstanding service. It offers a modern office, structured onboarding and development, and hybrid work flexibility (3 days in office, 2 days at home) once

Formación

• Strong communication and interpersonal skills required.
• Ability to listen with empathy and respond professionally.
• Experience in customer service across multiple sectors encouraged.
• Ability to manage phone, live chat and administrative tasks efficiently.

Responsabilidades

• Speak with prospective clients by phone and provide exceptional service.
• Respond to client enquiries via live chat and other channels.
• Complete administrative tasks to support client intake process.
• Build trust and rapport from the first interaction.
• Listen carefully to understand each client's circumstances and needs.
• Gather accurate information with high attention to detail.
• Provide reassurance and guide clients through next steps.
• Collaborate with legal teams to ensure a seamless client experience.
• Deliver every interaction with empathy and professionalism.

Conocimientos

Excellent communication

Interpersonal skills

Rapport-building

Attention to detail

Organisational skills

Multitasking

Emotional intelligence

Ownership & follow-through

Descripción del empleo

Law Partners in Sydney's CBD is seeking a Client Care Specialist to be the first point of contact for individuals seeking legal assistance after an injury or accident. You will handle phone calls, live chat, and administrative tasks to support client intake, building trust from the initial interaction.

The role emphasizes genuine empathy and outstanding service. It offers a modern office, structured onboarding and development, and hybrid work flexibility (3 days in office, 2 days at home) once