Client Care & Service Coordination Specialist

ClearSky; Queensland; Hybrid; AUD 50,000 - 65,000; Full time

Job summary

ClearSkyAllied Health is seeking a client-focused front-line role to support reception, client service and service coordination across multiple locations in Queensland. You will help clinicians and operations teams deliver efficient, person-centred allied health services throughout the client journey.

The role emphasizes welcoming service, accurate records, and collaborative teamwork in a growing practice environment. Queensland-based, with opportunities to contribute to improvements and events.

Qualifications

• Strong communication, interpersonal and customer-service skills.
• Ability to manage multiple tasks and strict timeframes while maintaining accuracy.
• Competence using Microsoft Office Suite and ability to learn new systems and technology.
• Critical thinking, organisation and confidence monitoring tasks and providing status updates.
• Professional and trustworthy handling of confidential information.
• Collaborative approach, ability to follow procedures and respond to changing priorities.
• Current Australian driver licence.

Responsibilities

• Provide welcoming and responsive service to clients, visitors and stakeholders.
• Support daily clinic operations, scheduling, client transactions and enquiries.
• Represent ClearSky professionally and escalate matters appropriately.
• Support client intake, onboarding, transfer and offboarding activities.
• Collect, prepare and maintain client and clinical information accurately and confidentially.
• Keep files, databases and administrative records complete and up to date.
• Collaborate with clinicians and operational staff to support service coordination.
• Support satellite-office, workplace, expo and event logistics when required.
• Identify opportunities to improve front-line interactions and administrative workflows.

Skills

Communication skills

Interpersonal skills

Customer service

Microsoft Office

Organisational skills

Time management

Driver licence

Education

Undergraduate qualification in business or allied health

Tools

Microsoft Office

Job description

ClearSkyAllied Health is seeking a client-focused front-line role to support reception, client service and service coordination across multiple locations in Queensland. You will help clinicians and operations teams deliver efficient, person-centred allied health services throughout the client journey.

The role emphasizes welcoming service, accurate records, and collaborative teamwork in a growing practice environment. Queensland-based, with opportunities to contribute to improvements and events.