Client Care Representative - Toowoomba (Medici)

Sonova; Toowoomba Regional; On-site; AUD 80,000 - 100,000; Part time

Job summary

A leading hearing care company in Toowoomba is looking for a part-time Client Care/Admin professional. In this role, you will manage appointments, assist clients, and support audiologists. Strong communication skills and a passion for client service are essential for success. The company offers competitive remuneration, ongoing training, and employee discounts.

Benefits

Competitive remuneration package

Salary packaging options

Paid parental leave

Paid Birthday leave

Employee discounts on products

Ongoing training and support

Access to Employee Assistance Program

LinkedIn Learning Platform access

Values driven culture

Qualifications

• Passion for delivering an amazing client experience.
• Excellent verbal and written communication skills.
• Demonstrated experience working within a team environment.
• Willingness to travel to other clinic locations.

Responsibilities

• Manage the appointment schedule for audiologists.
• Greet clients and update client records.
• Assist with client and doctor inquiries.
• Answer clinic phone calls and emails.
• Provide troubleshooting for hearing devices.
• Accurate billing of appointments.

Skills

Client experience

Communication skills

Teamwork

Administrative services

Computer skills

Problem solving

Job description

We have an exciting opportunity for a dedicated and hands-on Client Care/Admin professional at our hearing clinic in Toowoomba, located in the Medici Medical Centre.

This is a permanent, part-time role working 4 days (32 hours) per week, Tuesday to Friday 8:30am to 5:00pm.

Who are we?

Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:

• Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients

• Greeting clients at the clinic and updating client records

• Assisting with client and doctor enquiries

• Answering clinic phone calls and emails

• Providing basic troubleshooting and servicing for hearing devices

• Accurate billing of appointments

• Other general office duties

What do you need to be successful in this role?

• A passion for delivering an amazing client experience

• Excellent verbal and written communication skills and lots of patience

• Demonstrated experience working within a team environment

• Demonstrated judgement and advanced skills in the delivery of administrative services

• Excellent computer skills

• A warm, collaborative, can-do attitude

• Excellent problem solving skills

• Willingness to travel to cover sick leave and annual leave at our other Toowoomba clinic (St Andrew's Hospital) from time to time.

Why work with us?

• Competitive remuneration package

• Salary packaging options

• Paid parental leave

• Paid Birthday leave

• Generous employee discounts on Sonova Products for yourself and your family

• Ongoing training and support to help you grow and excel in your career

• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub

• Online Wellbeing Centre & Employee Assistance Program (EAP)

• Access to the LinkedIn Learning Platform

• A values driven and people-centered culture

• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry

• A genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you!