CLIENT ADVISOR - BURNSIDE

Scanlan Theodore; City of Burnside; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary package

Opportunity to work with a talented,…

Seasonal wardrobes

Excellent bonus structures and Incent

Training and development

Company progression

Job summary

Scanlan Theodore, a heritage Australian luxury fashion house, seeks a full-time Client Advisor at our Burnside boutique. You will deliver exceptional client experiences and drive productivity toward boutique targets.

Join a team that values craftsmanship, personal styling, and long-term client relationships. The role requires at least two years in luxury retail and familiarity with CRM tools to cultivate brand loyalty.

Qualifications

• Minimum 2 years in client advisory or luxury fashion retail.
• Experience meeting boutique and individual productivity targets.
• Experience using CRM tools to cultivate brand loyalty.

Responsibilities

• Uphold exceptional client experience standards in presentation and behaviour.
• Meet Boutique and individual productivity targets.
• Build rapport with clientele and maintain long-term relationships.
• Leverage CRM tools to cultivate brand loyalty.
• Become subject matter expert in product knowledge and styling to enhance client experience.
• Support management to create a collaborative, sales-focused environment.

Skills

Client advisory

CRM tools

Luxury fashion

Retail targets

Job description

AI Job Summary

• Minimum 2 years in a client advisory or similar luxury fashion retail role.
• Demonstrated experience achieving and exceeding boutique and individual productivity targets and KPIs.
• Experience using Client Relationship Management (CRM) tools to cultivate brand loyalty.

Role Type

On-site

• Permanent
• Full-time
• Associate

Description

About us:

Scanlan Theodore is a heritage Australian House – an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftmanship.

Founded in 1987 by Gary Theodore, the House’s long-standing success is tied to a delicate balance between tradition and modernity, preserving the values of the past while having the courage to innovate and reinvent.

The products are central to everything and speak for themselves – crafted to be beautiful and practical companions in the lives of the women for whom they are designed.

About The Role

As a full-time Client Advisor for our Burnside Boutique, you will seek to create excellent client experiences and contribute to the success of the Boutique through achieving productivity targets. This role is perfect for an individual who is passionate about the luxury fashion industry, styling and enhancing the overall client experience.

This Role Will

• Embody and inspire exceptional client experience standards in presentation and behaviour in line with Scanlan Theodore standards.
• Consistently strive to meet Boutique and individual productivity targets.
• Build rapport with clientele, establishing a wealthy client database and maintaining long term client relationships.
• Leverage various Client Relationship Management (CRM) tools available to cultivate brand loyalty.
• Become a subject matter expert in product knowledge, fabrication, and personal styling to enhance client experience.
• Support the management team to create a collaborative, sales focused environment.

The Ideal Candidate

• Previous experience in a similar position in the retail industry
• Ability to work within a team to achieve store targets and KPIs
• A brand ambassador with a natural ability to build rapport and develop client relationships
• Passionate about the Australian designer and luxury fashion markets
• Full-time availability across a Tuesday to Saturday roster rotation

Why work with us?

• Competitive salary package
• Opportunity to work with a talented and passionate team
• Seasonal wardrobes
• Excellent bonus structures and incentives
• Training and development
• Company Progression

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.

We are seeking to recruit, promote and reward our teams according to their professional aspirations, contribution, achievements and commitment to our values.

Company Overview

Founded in 1987 by Gary Theodore, Scanlan Theodore is a contemporary Australian fashion house for the global woman. The independent, luxury fashion brand defines a new genre of femininity by empowering women with intelligent, contemporary, and timeless designs that cultivate modern elegance and independent spirit.