Cleveland Assistant Manager

Kennards Self Storage; Cleveland; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

SIP program

Employee referral bonuses

Training and development

Growth opportunities

Job summary

Kennards Self Storage in Cleveland is seeking an Assistant Manager to run the day-to-day operations of the centre with autonomy, supported by a Centre Manager and a dedicated team.

You will deliver outstanding customer service and sales, keep the centre clean and safe, manage daily admin, and help create a positive, growth-oriented workplace in a growing Australian family-owned business.

Qualifications

• Experience in customer service or retail sales.
• Ability to work in a rotating weekend roster.
• Strong organisational and problem-solving skills.

Responsibilities

• Deliver outstanding customer service and sales for storage solutions.
• Maintain a high standard of cleanliness, safety and presentation.
• Manage daily operations and administration.
• Support Centre Manager and implement changes.

Skills

Customer service

Sales

Communication

Teamwork

Tools

POS system

Job description

Do you have a passion for customer service? Want to grow in a dynamic role with variety and real autonomy?

At Kennards Self Storage, you’ll run your own centre day-to-day, with the freedom to make decisions, backed by a supportive team and a culture that values learning, ownership, and “give it a go”.

What you’ll love

Great work/life balance: no late nights or early mornings

You’ll have autonomy, with coaching, training and a supportive network behind you

Competitive salary package

4 weeks of on-the-job training with experienced KSS Managers

Ongoing development and learning programs

SIP (Self Improvement Program): $299 contribution to any course (work or personal interest)

Employee Referral Program with generous bonuses for referring future KSS team

A place where a \"give it a go\" attitude is encouraged, and it's ok to make mistakes.

Real career and personal growth in a growing Aussie family-owned business

About Kennards Self Storage

Kennards Self Storage (KSS) proudly remains a privately owned Australian family business. KSS has been in operation for over 50 years and continues to lead the industry through our innovation and passion for our customers and team. We believe every individual should have the FREEDOM to make decisions, achieve, grow and prosper.

At KSS we take company culture seriously. That’s why we’ve measured and improved our culture with Human Synergistics since 1998, and we’re proud to have received awards over the years for what we’ve achieved. We consist of a diverse and inclusive team from all walks of life. It is an open and positive workplace, that encourages everyone to add value in their own unique way.

Our Team

Our teams who operate each and every centre are at the core of Kennards Self Storage. Their passion for customer service and their drive to go above and beyond our customers’ expectations, helps make KSS Australia’s leading self storage business and a trusted household name. Our team take real pride in their work, taking ownership of their centre and maintaining the facility as though it were their own.

KSS team members are empowered to run their locations with genuine autonomy. There’s no micromanaging here, with our core values being FREEDOM. We encourage our team to make decisions, “give it a go,” and keep learning, supported by a culture of encouragement, ownership, and constructive behaviours. That freedom helps team our members thrive, whether they build a long-term career with KSS or take these skills to progress their careers elsewhere.

About the role

As an Assistant Manager, you’ll be responsible for the day-to-day operations of the facility, supported by your Centre Manager.

In this role you would:

Deliver outstanding customer service and sales, helping customers find the right storage and packaging solutions for their needs.

Keep it constructive, and uphold KSS's FREEDOM values, with the F being for Fun!

Keep the centre presented to a high standard (cleanliness, safety, maintenance)

Manage daily operations and administration

Create the space for change

You’ll thrive if you’re customer outcome focused, passionate about a constructive culture, well organised, take ownership, and enjoy working in small teams.

Location: KSS Cleveland

Hours/roster: 76 per fortnight, with a rotating roster on the weekends

Employment type: Full Time