Clerical Services Officer

GHA; Traralgon; Hybrid; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Salary packaging

Meals/Entertainment benefit

Professional development

Social clubs

Staff wellbeing centre

Gym membership discount

Job summary

Latrobe Regional Health in Gippsland seeks a Clerical Services Officer to join the Clerical Services team on a casual basis. You will provide reception, administrative and patient support services across the hospital, contributing to smooth day-to-day operations and high-quality patient care.

The role requires experience in customer service or administration, strong communication, data-entry accuracy and proficiency with Microsoft Office and hospital information systems.

Qualifications

• Experience in customer service, administration or reception in fast-paced settings.
• Strong communication and interpersonal skills with a professional, friendly approach.
• Excellent data entry, record management and administrative processes.

Responsibilities

• Provide professional reception and administrative services, including answering phone enquiries and greeting patients.
• Process patient admissions, discharges, transfers, and related documentation with data accuracy.
• Maintain patient records and enter activity data using hospital systems and Office tools.
• Deliver excellent customer service to patients, families, visitors, and staff.
• Collaborate with multidisciplinary teams to support patient flow and organisational goals.
• Participate in continuous improvement activities, audits and training.

Skills

Customer service

Administration

Reception

Data entry

Record keeping

Microsoft Office

Healthcare IT systems

Tools

iPM

Sunrise

CMI

Job description

Are you seeking a rewarding and diverse Clerical Services Officer role in a leading regional hospital? Join the Clerical Services team at Latrobe Regional Health, where we value our employees by providing a safe and supportive workplace culture that enables you to thrive.

Latrobe Regional Health is looking for Clerical Services Officer to join our growing team on a Casual Basis.

We are seeking a customer-focused and adaptable Clerical Services Officer to provide high-quality administrative, reception, and patient support services across Latrobe Regional Health. As a key member of the Clerical Services team, you will contribute to the smooth day-to-day operation of clinical areas by supporting patient admissions, managing enquiries, maintaining accurate records, and delivering exceptional customer service. This role plays an important part in supporting patient-centred care across acute, sub-acute, and mental health services.

Working Together | We will respond to challenges together to create a safe, quality health service

The role of the Clerical Services Officer is to:

• Provide professional reception and administrative services, including answering phone enquiries, greeting patients and visitors, managing mail, and maintaining accurate records.
• Process patient admissions, discharges, transfers, and related documentation, ensuring data accuracy and compliance with organisational procedures.
• Maintain patient records, enter activity data and statistics, and utilise hospital systems and Microsoft Office programs effectively.
• Deliver exceptional customer service to patients, families, visitors, and staff while responding to enquiries in a timely and professional manner.
• Collaborate with multidisciplinary teams to support efficient patient flow and contribute to the achievement of team and organisational goals.
• Participate in continuous improvement activities, audits, training, and quality initiatives while maintaining compliance with policies, procedures, confidentiality, and safety standards.

About you

Ideal candidates for this role will have:

• Experienced in customer service, administration, or reception, ideally within a healthcare or fast-paced service environment.
• Excellent communication and interpersonal skills with a friendly, professional, and welcoming approach.
• Strong organisational skills with the ability to manage competing priorities, meet deadlines, and work effectively under pressure.
• High attention to detail with demonstrated experience in accurate data entry, record management, and administrative processes.
• Proficient in Microsoft Office applications and able to quickly learn healthcare information systems such as iPM, Sunrise, and CMI.
• Flexible, adaptable, and committed to continuous learning, teamwork, and delivering high-quality customer service and patient care.

Latrobe Regional Health offers a range of benefits including:

• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.
• Encouragement for professional development and ongoing education.
• A range of social club activities, discounts and diverse workplace activities.
• Free access to our Staff Wellbeing Centre offering health education and wellbeing
• Access to discounted gym membership and fitness services through Fitness Passport Services.

Interested about this exciting opportunity, but want more information? We encourage you to contact Blair Tanner, Clerical Services Manager via email on [e-mail] for a confidential discussion.

Located in the picturesque region of Gippsland, Latrobe Regional Health (LRH) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer.

LRH cares for a population of about 300,000 and is the regional provider of specialist services. Our catchment covers 42,000 square kilometres, from Phillip Island to Mallacoota in the far east of Victoria. LRH offers cardiac care, surgery, medical, renal, emergency care, aged care, women's and children's services, pharmacy, allied health and rehabilitation. Medical and radiation oncology are offered by the Gippsland Cancer Care Centre.

Now is an exciting time to join the LRH team, with the $223.5 million expansion completed in March 2024, offering improved maternity and paediatric facilities, larger intensive care unit, increased medical and surgical beds and additional operating theatres.

Diversity and inclusion

We embrace workforce diversity and actively encourage applications from across our community including Aboriginal and Torres Strait Islander people, people with linguistically diverse backgrounds, people of all genders and gender identities and people with disabilities. LRH's Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted via email: [e-mail]

Applications Close: 14th September 2026

Explore all the great things happening at LRH by visiting our Careers and Training page of our website www.lrh.com.au/Careers-and-Training/ and take the next step in your career journey.

Before commencement, the successful applicant will

Provide evidence of an original and valid National Police Record Check, an employee Working with Children Check, and a current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies.

Latrobe Regional Health acknowledges the Gunaikurnai and Bunurong peoples as the traditional custodians of the land on which our health services are located. Our commitment to improving the health and wellbeing of Aboriginal and Torres Strait Island peoples is supported by our recognition and respect for their connection to their ancestral lands.