Administration Officer

GHA; Traralgon; On-site; AUD 60,000 - 70,000; Part time

Benefits offered by this job

Salary packaging up to $9,000 per year

Meals/Entertainment up to $2,650 per年

Professional development

Social club activities

Staff Wellbeing Centre access

Gym membership discounts

Job summary

Latrobe Regional Health seeks an Administrative Officer to support the Private Consulting Rooms team. The role focuses on reception, appointment coordination, and telehealth services within a busy clinical environment.

Ideal candidates will be experienced, highly organised, and discreet, with strong MS Office skills and a patient-focused approach. Ongoing 0.9 EFT position with supportive workplace culture.

Qualifications

• Experienced administrator or receptionist with customer service focus.
• Excellent communication and interpersonal skills with professional approach.
• Highly organised with time management and ability to prioritise tasks.

Responsibilities

• Provide front-line reception services for patients and carers.
• Coordinate patient appointments, clinic schedules and telehealth sessions.
• Answer telephone inquiries professionally and provide information as appropriate.
• Provide administrative and secretarial support to visiting specialists and manage correspondence.
• Process Medicare and private patient billing and maintain records with confidentiality.
• Maintain efficient office operations and patient records in line with policies.

Skills

Admin experience

Customer service

Communication

Time management

Teamwork

Confidentiality

Tools

Microsoft Office

Job description

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Are you seeking a rewarding and diverse Administrative Officer role in a leading regional hospital? Join the Consulting Rooms team at Latrobe Regional Health, where we value our employees by providing a safe and supportive workplace culture that enables you to thrive.

Latrobe Regional Health is looking for Administrative Officer to join our growing team on a Part Time (0.9EFT) ongoing basis.

We are seeking a professional and customer-focused Administrative Officer to join our Private Consulting Rooms team. In this role, you will provide high-quality reception and administrative support to visiting specialists and their patients, ensuring a welcoming, efficient, and professional experience. You will play a key role in coordinating appointments, managing enquiries, supporting telehealth services, and maintaining smooth day-to-day operations within a busy clinical environment.

Working Together | We will respond to challenges together to create a safe, quality health service

The role of the Administrative Officer is to:

• Provide exceptional front-line reception services, welcoming patients and carers while creating a positive and professional experience.
• Coordinate and manage patient appointments, specialist clinic schedules, and telehealth consultations in an accurate and timely manner.
• Respond to telephone enquiries professionally and efficiently, directing enquiries and providing information as appropriate.
• Provide administrative and secretarial support to visiting specialists, including correspondence, filing, mail management, and document processing.
• Process Medicare and private patient billing, payments, and receipts while maintaining accurate records and confidentiality.
• Maintain efficient office operations, patient records, and waiting areas, ensuring compliance with organisational policies, procedures, and privacy requirements.

About you

Ideal candidates for this role will have:

• Experienced administrator or receptionist with strong customer service skills and the ability to work effectively in a busy healthcare or office environment.
• Excellent communication and interpersonal skills, with a welcoming, professional, and compassionate approach to patient interactions.
• Highly organised with strong time management skills and the ability to prioritise competing tasks and meet deadlines.
• Proficient in Microsoft Office applications and confident using administrative and appointment management systems.
• Able to work independently while contributing positively to a collaborative team environment.
• Committed to confidentiality, professionalism, continuous improvement, and delivering high-quality administrative support services.

Latrobe Regional Health offers a range of benefits including:

• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.
• Encouragement for professional development and ongoing education.
• A range of social club activities, discounts and diverse workplace activities.
• Free access to our Staff Wellbeing Centre offering health education and wellbeing
• Access to discounted gym membership and fitness services through Fitness Passport Services.

Interested about this exciting opportunity, but want more information? We encourage you to contact Alica Hearn, Acting Business Manager email on [e-mail] for a confidential discussion.

Located in the picturesque region of Gippsland, Latrobe Regional Health (LRH) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer.

LRH cares for a population of about 300,000 and is the regional provider of specialist services. Our catchment covers 42,000 square kilometres, from Phillip Island to Mallacoota in the far east of Victoria. LRH offers cardiac care, surgery, medical, renal, emergency care, aged care, women's and children's services, pharmacy, allied health and rehabilitation. Medical and radiation oncology are offered by the Gippsland Cancer Care Centre.

Now is an exciting time to join the LRH team, with the $223.5 million expansion completed in March 2024, offering improved maternity and paediatric facilities, larger intensive care unit, increased medical and surgical beds and additional operating theatres.

Diversity and inclusion

We embrace workforce diversity and actively encourage applications from across our community including Aboriginal and Torres Strait Islander people, people with linguistically diverse backgrounds, people of all genders and gender identities and people with disabilities. LRH's Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted via email: [e-mail]

Applications Close: 10th September 2026

Explore all the great things happening at LRH by visiting our Careers and Training page of our website www.lrh.com.au/Careers-and-Training/ and take the next step in your career journey.

Before commencement, the successful applicant will

Provide evidence of an original and valid National Police Record Check, an employee Working with Children Check, and a current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies.

Latrobe Regional Health acknowledges the Gunaikurnai and Bunurong peoples as the traditional custodians of the land on which our health services are located. Our commitment to improving the health and wellbeing of Aboriginal and Torres Strait Island peoples is supported by our recognition and respect for their connection to their ancestral lands.