Clearance Support Agent - SYD CHO (BIO)

DHL; Council of the City of Sydney; On-site; AUD 30,000 - 60,000; Full time

Job summary

A global logistics leader is looking for a dedicated employee to manage customer communications, ensure regulatory compliance in shipment documentation, and handle both manual and document responsibilities. This permanent full-time role requires strong problem-solving and communication skills. Ideal for those who thrive in a dynamic, diverse environment. Join to foster connections and improve lives.

Benefits

$200 yearly health and well-being allowance

$500 yearly international travel allowance

12 weeks paid parental leave

Access to internal employee perks & benefits discounts

Long service awards

Qualifications

• Demonstrate strong decision-making abilities.
• Exhibit excellent written and verbal communication.
• Proficient in reporting and data analysis.

Responsibilities

• Communicate with customers regarding clearance requirements.
• Gather necessary shipment information and documents.
• Maintain timely contact with customers.
• Coordinate shipment inspections as needed.

Skills

Team Player

Positive Energy

Problem-Solving Skills

Communication Skill

Analytical Skills

Attention to Detail

Tools

Microsoft Office

Job description

Wonder what’s it like to work for the best? We have been delivering the world to Australia since 1972, now we want to deliver you an adventurous career, that will bring you to new HEIGHTS!

HOW DO WE RECOGNISE YOU?

• $200 yearly health and well-being allowance
• $500 yearly international travel allowance
• Long service awards, recognition events and monetary prizes
• Access to internal employee perks & benefits discounts
• 12 weeks paid parental leave (continuation of superannuation payments)
• Inclusive culture with employee-led diversity groups
• EAP for you and your immediate family

WHAT WILL YOU BE DOING?

• Communicate with customers regarding clearance requirements and resolve discrepancies to ensure successful shipment clearance
• Work with customers to gather necessary shipment information and documents when existing data is insufficient
• Ensure shipment records meet regulatory standards by validating and correcting data elements
• Coordinate and facilitate shipment inspections as needed
• Maintain timely contact with customers through various communication channels, assisting with both pre- and post-clearance issues
• This role consists of approximately 80% document handling and 20% manual handling
• This is a permanent full-time position, requiring 38 hours per week from Tuesday to Saturday, 8:00am to 4:00pm
• Please note this role is based SYD

WHAT CAN YOU BRING?

• Team Player - Collaborate effectively with colleagues
• Positive Energy - Foster a motivating and uplifting work environment.
• Problem-Solving Skills -Demonstrate strong decision-making abilities
• Communication Skill -Exhibit excellent written and verbal communication
• Analytical Skills -Proficient in reporting, data analysis, and Microsoft Office
• Attention to Detail -Maintain high standards in all tasks

DHL Express is an equal opportunity employer committed to fostering a diverse and inclusive culture. We do not discriminate on the basis of race, colour, sex, sexual orientation, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction or social origin. Accordingly, we encourage applications from people of diverse backgrounds.

If you do require a reasonable adjustment during the recruitment process, please contact us via email on [e-mail].

CONNECTING PEOPLE. IMPROVING LIVES.