Cleaning Supervisor

RGIT Australia; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Mobile phone and laptop

Ongoing professional development and培训

Job summary

Laurel Group, a long-standing Victorian facilities services provider, is seeking an experienced Cleaning Supervisor. You will oversee day-to-day operations across multiple client sites, lead frontline teams, and maintain high standards of safety, quality and customer satisfaction.

The role requires strong leadership, proven client relationship skills, and the ability to manage schedules and budgets. A current Australian driver licence and working rights are essential, with weekend/late-hour

Qualifications

• Experience as Cleaning Supervisor or similar role in facilities/cleaning
• Current Australian Driver Licence and full working rights
• Ability to obtain National Police Check and any other clearances
• Strong leadership, communication and client relationships skills

Responsibilities

• Manage day-to-day operations across allocated client sites
• Build and maintain strong relationships with clients, responding promptly to service requests
• Supervise cleaning teams and coach staff to achieve service excellence
• Conduct regular site inspections and quality audits
• Monitor labour costs and operational budgets with Rostering Coordinator
• Assist with recruitment, onboarding and training of new employees
• Investigate customer complaints, incidents and service issues, and implement corrective actions
• Monitor operational KPIs and prepare reports as required
• Support new site mobilisation and onboarding of new contracts
• Contribute to tender and new business support activities
• Support Laurel's social procurement commitments and workforce diversity initiatives
• Identify opportunities for continuous improvement and efficiencies
• Support business growth by maintaining high levels of client satisfaction

Skills

People management

Leadership

Client relationships

Multi-site management

Communication

Organisational skills

OH&S knowledge

Problem solving

Driver license

Flexibility

Tools

Microsoft Office

Employment Hero

AroFlo

Job description

Join a family-owned Victorian company delivering integrated facilities services to government, emergency services and critical infrastructure clients since 1969.

Laurel Group is a Victorian, family-owned integrated facilities services company operating since 1969. We deliver commercial cleaning and property services across metropolitan and regional Victoria, with operations now extending into Queensland. Our client base includes government, emergency services and critical infrastructure organisations, and our reputation has been built on transparency, integrity and consistently high standards of service delivery.

We're proud of the long-term partnerships we've built over more than five decades, and we're looking for people who share our commitment to professionalism, quality and genuine care for the teams and clients we work with.

We are seeking an experienced and motivated Cleaning Supervisor to join our growing operations team. This is a hands-on, field-based role, responsible for managing client relationships, supervising service delivery across multiple sites, leading frontline teams, and ensuring our standards of quality, safety and customer satisfaction are consistently met. This is an important role in supporting Laurel's continued growth, with real opportunity to contribute beyond day-to-day operations.

Flexible working roster

Key Skills & Attributes

• Previous experience in a Cleaning Supervisor, Operations Supervisor or similar role (cleaning or facilities management industry preferred)
• Strong leadership and people management skills
• Excellent communication and customer relationship management abilities
• Proven ability to manage multiple sites and competing priorities
• Strong organisational and time management skills
• High attention to detail, with proficiency in Microsoft Office and confidence using workplace systems such as HR/rostering and job management platforms (e.g. Employment Hero, AroFlo), or the ability to quickly learn new systems
• Knowledge of OH&S requirements and quality management systems
• Ability to problem-solve and make sound operational decisions on the go
• Current Australian Driver Licence
• Full working rights in Australia
• Ability to obtain and maintain a National Police Check and any other clearances required for our client sites
• Willingness and flexibility to work variable hours, including regular weekends and late nights

Duties & Responsibilities

• Manage day-to-day operations across allocated client sites
• Build and maintain strong relationships with clients, responding promptly to service requests
• Supervise, coach and support cleaning teams to achieve service excellence
• Conduct regular site inspections and quality audits
• Ensure compliance with company policies, client requirements and OH&S legislationManage staff performance, coaching and workforce planning across sites
• Monitor labour costs and operational budgets, working closely with the Rostering Coordinator
• Assist with recruitment, onboarding and training of new employees
• Investigate customer complaints, incidents and service issues, and implement corrective actions
• Monitor operational KPIs and prepare reports as required
• Support new site mobilisation and the onboarding of new contracts as Laurel's operations grow
• Contribute to tender and new business support activities as required
• Support Laurel's social procurement commitments and workforce diversity initiatives
• Identify opportunities for continuous improvement and operational efficiencies
• Support business growth by maintaining high levels of client satisfaction

What We Offer

• Competitive salary package
• Company vehicle
• Mobile phone and laptop
• Ongoing professional development and training
• Supportive leadership team with genuine opportunities for career progression
• A dynamic, growing, family-owned organisation where your contribution is recognised

Laurel Group| Suite 1/230 Wirraway Road, Essendon Fields VIC 3041