Cleaning Services Manager

Fitness & Lifestyle Group; City of Brisbane; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Gym membership

On-site cafe

Barista coffee

Competitive salary + super

Job summary

Fitness & Lifestyle Group (FLG) is the APAC leader in fitness and wellness, with 300+ locations. We seek an on-site Cleaning Services Manager to oversee national cleaning across Australia, manage external partners, and uphold safety and quality standards for our member environments.

You will drive supplier performance, optimize scope and commercial outcomes while traveling to sites to ensure consistent, high-quality cleaning services for clubs nationwide.

Qualifications

• Experience managing national or multi-site service contracts (preferably cleaning, facilities, or maintenance).
• Strong supplier and vendor management capability.
• Experience managing operations across many sites and a national footprint.
• Proven ability to manage performance issues and service recovery.
• Strong commercial acumen and contract management skills.
• Excellent communication, negotiation and stakeholder management skills.
• Ability to analyse data and translate into actionable plans.
• High level of organisation and attention to detail.
• Experience in retail, fitness, hospitality, or multi-site environments.
• Formal qualifications in Facilities Management, Business, or Contract Management.
• Understanding of cleaning industry standards and methodologies.
• Experience implementing performance dashboards and audit programs.

Responsibilities

• Own and manage relationships with national cleaning suppliers.
• Act as the primary point of contact between FLG Operations and cleaning contractors.
• Ensure suppliers deliver services in line with agreed scope, SLAs and KPIs.
• Lead regular supplier performance reviews (weekly, monthly, and quarterly).
• Manage contract variations, extensions and scope changes.
• Ensure compliance with contractual obligations including insurances, WHS and labour standards.
• Monitor cleaning performance across all locations nationally.
• Support the development and maintenance of unified performance dashboards and reporting.
• Investigate and resolve underperformance, service failures and escalations, attending site in person where the issue is material or recurring.
• Conduct root cause analysis on recurring issues and implement corrective actions on the ground.
• Work on site with Area Managers, Club Managers and suppliers to address localised service challenges.
• Maintain and continuously improve cleaning standards and specifications.
• Ensure daily and periodic cleaning schedules are adhered to.
• Validate that periodic deep cleans are completed on time and to required quality, visible to stakeholders.
• Review scope adequacy versus allocated hours and recommend adjustments where required.
• Conduct site audits (in person and virtual) to validate supplier performance
• Manage cleaning contracts within approved budgets.
• Identify opportunities for cost efficiencies and value optimisation.
• Support pricing negotiations, variations and additional works.
• Assist with annual budgeting and forecasting for cleaning services.

Skills

Supplier management

Vendor management

Multi-site operations

Contract management

Commercial acumen

Communication skills

Data analysis

Organisational skills

Retail / Fitness experience

Education

Facilities Management / Contract Management qualification

Tools

Performance dashboards

Audit programs

Job description

Fitness and Lifestyle Group (FLG) is Asia-Pacific's largest diversified fitness, health and wellness group, headquartered in Australia. We truly make a meaningful, positive impact on people's lives through innovative and diversified fitness, health and wellness offerings across physical and digital platforms. Put simply, our purpose is to empower our global community to live stronger and happier lives.

Our portfolio of globally recognised brands includes Fitness First Australia, Barry's Bootcamp, Goodlife Health Clubs Australia, Jetts, and Zap. With 300+ physical locations across Australia, New Zealand, Singapore, and Thailand in addition to its on-demand digital health and fitness programs, FLG currently helps almost a million people live healthier and more active lives.

The Opportunity:

At Fitness & Lifestyle Group, our clubs are where hundreds of thousands of members come to train, recharge and improve their wellbeing. Clean, safe, and well-maintained environments are essential to delivering that experience.

We are seeking an on-siteCleaning Services Manager to lead theoperational management of our national cleaning program across Australia. In this role, you will oversee external cleaning partners who service our club network, ensuring consistent standards, safety and compliance while delivering a best-in-class environment for our members and teams.This operational role is basedlargely on-site whilstoftentravelling to variousinterstatesites.

Working closely with operational leaders across the business, you will drive supplier performance, manage commercial outcomes and continuously improve how cleaning services are delivered across the portfolio. This is a high-impact role that combines supplier performance, scope of delivery and commercial outcomesto ensure every club meets the standards our members expect.

Key duties and responsibilities include (but are not limited to):

Own and manage relationships with national cleaning suppliers.

Act as the primary point of contact between FLG Operations and cleaning contractors.

Ensure suppliers deliver services in line with agreed scope, SLAs and KPIs.

Lead regular supplier performance reviews (weekly, monthly, and quarterly).

Manage contract variations, extensions and scope changes.

Ensure compliance with contractual obligations including insurances, WHS and labour standards.

Operational Performance Management

Monitor cleaning performance across all locations nationally.

Support the development and maintenance of unified performance dashboards and reporting.

Investigate and resolve underperformance, service failures and escalations, attending site in person where the issue is material or recurring.

Conduct root cause analysis on recurring issues and implement corrective actions on the ground.

Work on site with Area Managers, Club Managers and suppliers to address localised service challenges.

Scope & Standards Governance

Maintain and continuously improve cleaning standards and specifications.

Ensure daily and periodic cleaning schedules are adhered to.

Validate that periodic deep cleans are completed on time and to required quality, visible to stakeholders.

Review scope adequacy versus allocated hours and recommend adjustments where required.

Conduct site audits (in person and virtual) to validate supplier performance

Manage cleaning contracts within approved budgets.

Identify opportunities for cost efficiencies and value optimisation.

Support pricing negotiations, variations and additional works.

Assist with annual budgeting and forecasting for cleaning services.

Stakeholder Engagement

Partner with key internal stakeholders including senior leadership, regional operations and finance.

Act as the escalation point for cleaning-related issues across the network.

Communicate effectively with suppliers to maintain productive, professional relationships.

Identify opportunities to improve cleaning service delivery models.

Introduce innovation in cleaning processes, technology and reporting.

Benchmark supplier performance against industry best practice.

About you:

You are a commerciallyand operationally minded operator who thrives in a fast-paced, multi-site environment. You enjoy building strong supplier relationships while holding partners accountable to high standards of delivery. You enjoy regular travel to manage operations across multiple sites and happy to suggest improvements.

You bring a balance of contract management, operational oversight and stakeholder engagement, with the ability to solve problems and drive continuous improvement across a complex national portfolio.

You will bring:

Experience managing national or multi-site service contracts(preferably cleaning, facilities, or maintenance)

Strong supplier and vendor management capability

Experience managing operations across many sites and a national footprint

Proven ability to manage performance issues and service recovery

Strong commercial acumen and contract management skills

Excellent communication, negotiation and stakeholder management skills

Ability to analyse data and translate into actionable plans

High level of organisation and attention to detail

Experience in retail, fitness, hospitality, or multi-site environments

Formal qualifications in Facilities Management, Business, or Contract Management

Understanding of cleaning industry standards and methodologies

Experience implementing performance dashboards and audit programs

In return we offer you:

A chance to grow your career and broaden your skills within a supportive environment;

The opportunity to be part of a dynamic team that thrives on creating positive member experiences;

Modern open-plan office with onsite cafe and complimentary barista coffee

A competitive salary plus super and a wide range of benefits including a complimentary gym membership;

You’ll also benefit from our industry-leading learning and development offering - we pride ourselves on supporting and developing our team members, providing them with the learning and skills they need to build a long-term career with us.

Our commitment to diversity & inclusion

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.