Claims Operations Lead - Data-Driven & Impact

Medical Indemnity Protection Society Ltd; City of Melbourne; Hybrid; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Wellbeing leave

Volunteer leave

Remote work from Australia

Education assistance

Professional memberships

Go1 courses access

Wellbeing program

Novated leasing

Fresh fruit

Job summary

Medical Indemnity Protection Society (MIPS) is seeking a Claims Operations Manager in Melbourne or Brisbane. You will oversee the end-to-end operating rhythm of the Claims function, driving performance, governance, reporting and workforce planning while collaborating with risk, compliance and finance teams to deliver member-centric outcomes.

You will use data insights to identify issues, drive action and lead continuous improvement initiatives that enhance efficiency, quality and control across

Qualifications

• Experience in claims operations or insurance operations in a regulated environment.
• Strong capability in workload, service levels and performance management.
• Ability to interpret data, identify trends and drive practical actions.
• Understanding of governance, risk and control frameworks.
• Experience managing third-party providers and keeping spend in check.
• Proven track record leading and embedding change in processes or systems.
• People leadership experience including performance management and workforce planning.
• Excellent stakeholder management with senior leaders and external partners.
• Demonstrates a practical, curious, action-oriented mindset to improve how things work.

Responsibilities

• Own end-to-end operating rhythm of the Claims function including governance, reporting and workforce needs.
• Monitor volumes, workloads, service levels and performance using data-driven insights.
• Strengthen the control environment through governance, quality and remediation of gaps.
• Oversee internal, external and regulatory reporting for accuracy and usefulness.
• Manage performance of legal panel firms and other providers.
• Lead continuous improvement to enhance efficiency, quality, controls and member outcomes.
• Support implementation of new processes and systems with training and SOPs.
• Provide day-to-day people leadership and workforce planning.
• Build partnerships across Claims, Risk & Compliance, Finance and Data.

Skills

Claims operations

Insurance operations

Data literacy

Governance & controls

Third-party management

Process improvement

People leadership

Stakeholder management

Strategic mindset

Job description

Medical Indemnity Protection Society (MIPS) is seeking a Claims Operations Manager in Melbourne or Brisbane. You will oversee the end-to-end operating rhythm of the Claims function, driving performance, governance, reporting and workforce planning while collaborating with risk, compliance and finance teams to deliver member-centric outcomes.

You will use data insights to identify issues, drive action and lead continuous improvement initiatives that enhance efficiency, quality and control across