Claims Consultant

972806 TMF; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible and hybrid work arrangements

Work from home options

Career growth and professional develop

Staff benefits including discounted |

Job summary

Gallagher Bassett is recruiting multiple Claims Consultants in Australia to support our General Insurance portfolio. You will manage a full claims lifecycle, engaging claimants, clients and stakeholders to assess, investigate and resolve matters in line with policy and regulatory requirements.

We are seeking candidates with a background in claims management, strong communication, and the ability to balance multiple priorities in a fast-paced environment.

Qualifications

• Experience in claims management across any insurance line.
• Strong communication and stakeholder engagement skills.
• Ability to assess information and make sound decisions.
• Good organisational skills and ability to manage competing priorities.
• Customer-focused with strong problem-solving capability.
• Understanding of claims processes and regulatory requirements.

Responsibilities

• Manage a portfolio of claims from lodgement through to resolution.
• Assess coverage and liability in accordance with policy and legislative requirements.
• Engage with claimants, brokers and stakeholders to progress claims.
• Investigate claims, gather evidence and determine appropriate outcomes.
• Negotiate settlements and ensure timely resolution of claims.
• Maintain accurate claims records and documentation.
• Identify opportunities for early resolution and improved customer outcomes.
• Ensure compliance with internal processes and regulatory standards.

Skills

Claims management

Stakeholder engagement

Attention to detail

Communication skills

Organisational skills

Job description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Due to the exciting growth of our General Insurance team, we are currently recruiting multiple Claims Consultants to support our Specialty and Long Tail teams within the General Insurance division. In this role, you will manage a portfolio of general insurance claims, focusing on delivering fair, timely and customer-focused outcomes.

You will be responsible for end-to-end claims management, working closely with claimants, clients and stakeholders to assess, investigate and resolve claims in line with policy, regulatory requirements and best practice.

How you'll make an impact

On a day to day basis, you will:

• Manage a portfolio of claims from lodgement through to resolution.
• Assess coverage and liability in accordance with policy and legislative requirements.
• Engage with claimants, brokers and stakeholders to progress claims.
• Investigate claims, gather evidence and determine appropriate outcomes.
• Negotiate settlements and ensure timely resolution of claims.
• Maintain accurate claims records and documentation.
• Identify opportunities for early resolution and improved customer outcomes.
• Ensure compliance with internal processes and regulatory standards.

About you

We are considering candidates from a variety of insurance and claims backgrounds, who can bring a strong foundation in claims management. You will need to be detail-oriented, customer-focused and capable of managing your own portfolio in a fast-paced environment.

We’re looking for:

• Experience in claims management across any insurance line or related field.
• Strong communication and stakeholder engagement skills.
• Ability to assess information and make sound decisions.
• Good organisational skills and ability to manage competing priorities.
• Customer-focused with strong problem-solving capability.
• Understanding of claims processes and regulatory requirements.

What we can offer you:

• Attractive remuneration packaging & flexible work arrangements including great Work from Home options
• Opportunities for career growth and professional development.
• A collaborative environment where your contributions are valued.
• Paid Parental Leave, Reproductive leave, birthday leave and purchased lifestyle leave packages
• Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• A dedication to your wellbeing through our fitness passport, peer support program, corporate health insurance discounts and wellness programs
• Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!

Gallagher Bassett is an equal opportunity employer and encourages applications from all backgrounds.

You must have the right to live and work within Australia to be considered for this opportunity.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.