Claims Consultant

IAG; Darwin; Hybrid; AUD 70,000 - 85,000; Full time

Job summary

A leading insurance company is seeking a Claims Consultant in Darwin, Australia. This full-time role involves managing complex Workers Compensation claims, offering a flexible work-from-home option. Ideal candidates will possess strong customer service skills and a background supportive of injured workers. Enjoy benefits such as boosted superannuation and generous parental leave.

Benefits

Boosted superannuation with 13%

Up to 50% off personal insurance

5 myLeave days per year

Work from home flexibility

20 weeks paid parental leave

Qualifications

• Experience in managing Workers Compensation claims.
• Ability to support injured workers through their recovery process.
• Background in legal, medical, or nursing is a plus.

Responsibilities

• Manage a portfolio of complex Workers Compensation claims.
• Support injured workers in their recovery and return to work.
• Collaborate with stakeholders including employers and medical professionals.

Skills

Strong customer service experience

Excellent communication skills

Resilience and empathy

Multitasking skills

Job description

Create an impact as a Claims Consultant.

Your Role: Ready to join a growing business with a supportive, close-knit team and great flexibility? We’re looking for a passionate and motivated individual to join us in a full-time, permanent role managing a portfolio of complex Workers Compensation claims. Based in Gulmerrogin (Darwin), this role offers the best of both worlds: a centrally located city office and the flexibility to work from home up to 3 days per week.

What We’re Looking For

• Strong customer service experience—you know how to build trust and support people through challenging times
• A genuine passion for helping people and delivering outstanding customer service
• Resilience, empathy, and the ability to support injured workers through their recovery and return to work process
• Excellent communication skills, both written and verbal
• Strong multitasking skills and the ability to work well in a fast-paced environment
• You might come from a legal, medical, or nursing background, looking for a chance to “hang up the tools” while still making a meaningful impact

What You’ll Be Doing

As a key team member, you’ll be responsible for supporting injured workers throughout their recovery and safe return to work. You’ll manage a portfolio of complex Workers Compensation claims and work closely with a variety of stakeholders—including employers, brokers, medical professionals, legal providers, and the injured workers themselves.

Why Join Us?

Be part of a dynamic, growing business that values people. Enjoy a flexible hybrid work setup (up to 3 days WFH) and make a real impact by helping people get back on their feet. Join a team that’s close-knit, supportive, and genuinely passionate about what they do.

Benefits

• Boosted superannuation with 13% as standard
• Up to 50% off personal insurance, including home and motor insurance
• 5 myLeave days per year on top of annual leave
• Work from home and many more flexibility options with myFlex
• Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers

About You

We are looking for someone who is agile and enjoys working in a fast-paced environment. You will also demonstrate a professional approach and provide exceptional customer service, effectively build and maintain trusted and strong working relationships with peers, customers, and business partners, and have excellent organisational and communication skills (both verbal and written).

About Us

For over 165 years, CGU has partnered with Australian families and businesses. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance. As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day.