Senior Claims Practice Analyst

TAL Australia; Sydney; On-site; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Discounted insurance

Health & well-being programs

Employee benefits package

Learning opportunities

Job summary

TAL Australia, a leading life insurer, is seeking to redefine the claims journey in a role that combines deep operational insight with transformational initiatives. You will work at the heart of innovation to improve outcomes for customers and partners across the claims lifecycle.

Join a diverse, inclusive team that values learning, collaboration, and a practical, customer-first approach. The role offers opportunities for growth within TAL’s supportive leadership and a culture of making a real

Qualifications

• Strong life insurance claims experience with understanding of claims operations and customer journeys.
• Track record of delivering improvements that enhance customer and business outcomes.
• Ability to apply practical claims expertise to solve complex problems and drive better ways of working.
• Strong stakeholder engagement skills with the confidence to influence positive change.
• Collaborative mindset with a passion for innovation, continuous improvement and learning.
• Customer-first approach to create simple, trusted experiences for customers.

Responsibilities

• Lead the redesign of claims processes and experiences to deliver better outcomes for customers and partners.
• Apply deep claims expertise to identify opportunities for innovation, simplification and continuous improvement.
• Shape future-state claims solutions by translating operational insights into practical business improvements.
• Influence strategic transformation initiatives through expert knowledge of claims operations and customer needs.
• Partner with stakeholders across Claims and the broader business to drive meaningful and sustainable change.
• Champion customer-centric thinking to create trusted, efficient and compliant claims experiences.

Skills

Life insurance claims

Stakeholder engagement

Process improvement

Customer focus

Collaboration

Job description

• Be part of a team that invests in your growth, offering exclusive industry accreditation and a variety of learning experiences.
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.
• Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle.

Company Description

• Be part of a team that invests in your growth, offering exclusive industry accreditation and a variety of learning experiences.
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.
• Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle.

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

At TAL, we’re reimagining the claims experience to make it simpler, more supportive and more meaningful for the people who rely on us. This role plays a key part in shaping the future of life insurance claims by bringing deep operational insight to transformational initiatives that improve customer outcomes. Working at the heart of innovation and experience, you’ll help drive positive change across the claims journey, contributing to TAL’s purpose of supporting Australians to live a life filled with choices, options and freedoms.

In This Role You Will

• Lead the redesign of claims processes and experiences to deliver better outcomes for customers and partners.
• Apply deep claims expertise to identify opportunities for innovation, simplification and continuous improvement.
• Shape future-state claims solutions by translating operational insights into practical business improvements.
• Influence strategic transformation initiatives through expert knowledge of claims operations and customer needs.
• Partner with stakeholders across Claims and the broader business to drive meaningful and sustainable change.
• Champion customer-centric thinking to create trusted, efficient and compliant claims experiences.

Qualifications

• Strong life insurance claims experience, with a broad understanding of claims operations and customer journeys.
• A track record of identifying and delivering improvements that enhance customer and business outcomes.
• The ability to apply practical claims expertise to solve complex problems and shape better ways of working.
• Strong stakeholder engagement skills, with the confidence to build relationships and influence positive change.
• A collaborative and curious mindset, with a passion for innovation, continuous improvement and learning.
• A customer-first approach, with a commitment to creating simple, trusted and meaningful experiences for customers.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.