Claims Assessor - Insurance

ClaimsCo; Gold Coast City; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading claims advocacy firm in Queensland is seeking a Senior Claims Adjuster to join their internal technical team. The ideal candidate will have at least 2 years of experience in property and construction claims, showcasing strong analytical skills and the ability to communicate complex findings clearly. This role offers career progression, flexible working, and the chance to make a genuine impact for clients who need it most.

Benefits

Career progression and leadership support

Flexible working

Bonuses for hard work

Company events twice yearly

Paid day off on your birthday

Qualifications

• At least 2 years’ experience in Property, Construction or Commercial Claims.
• Confident in interpreting policy documents and scopes.
• Skilled in providing clear, evidence-based recommendations.

Responsibilities

• Review Scopes of Work, engineering and specialist reports.
• Provide technical recommendations for internal advocates.
• Ensure all advice aligns with policy wording and regulatory standards.

Skills

Analytical skills

Attention to detail

Communication skills

Job description

We Don’t Just Review Claims...We Fight for What’s Fair.

At ClaimsCo, we're leading the charge to bring fairness and transparency back to insurance claims. When clients come to us, it's because they've been let down, rejected, underpaid, or flat-out ignored. We step in to challenge that. We advocate. And we win.

We're looking for a Senior Claims Adjuster to join our internal technical & advocacy team, someone who’s experienced, switched on, and ready to help us tackle complex property and construction claims with precision and purpose. If you’re analytical, values-driven, and ready for more than just a box-ticking role, this one’s for you.

Responsibilities

Review & Validate

• Review Scopes of Work, engineering and specialist reports
• Cross-check documentation against policy entitlements and the PDS
• Spot errors, exclusions, or under-assessments and flag what doesn’t stack up

Guide the Strategy

• Provide technical recommendations for internal advocates and legal teams
• Help build strong, well-supported dispute submissions for Insurers & Dispute Bodies
• Offer insight and direction to ensure the best outcome for our clients

Collaborate with Experts

• Work with our Claims Advocates, legal advisors and building experts
• From time to time, re-assess claims files or conduct your own investigations

Keep It Compliant

• Ensure all advice aligns with policy wording, regulatory standards and ethical practices

About You

You have at least 2 years’ experience in Property, Construction or Commercial Claims, ideally in assessing, advocacy, or loss adjusting. You’re confident interpreting policy documents and scopes, with a sharp eye for spotting exclusions, inconsistencies or technical errors. You’re skilled at providing clear, evidence-based recommendations and know how to back your judgment with solid rationale. You’re a strong communicator, able to turn complex technical findings into simple, actionable advice for both clients and colleagues. You’re comfortable writing everything from formal letters to internal emails and technical assessments. You’re detail-oriented, proactive, and motivated by doing the right thing for people who’ve been let down by the system.

Why Join ClaimsCo?

Be part of a fast-growing team that’s shaking up the industry. Career progression and leadership support (we grow our people). Flexible working. Bonuses for hard work. Company events twice yearly. Do work that genuinely helps people. Paid day off on your birthday. Fast track your career with a growing organisation.

Ready to bring fairness back to claims? Apply now to join the ClaimsCo team and help us build a future where policyholders aren’t left in the dark.