Citywatch Operations Officer

Ourmob.com.au Chemistry Pty; Perth; On-site; AUD 84,000 - 88,000; Full time

Job summary

The City of Perth is seeking a dedicated CCTV Operator to monitor the City’s CCTV network, identify security threats and respond to incidents in collaboration with Police and other agencies. This full-time, permanent role is based in Perth CBD and operates on a 24-hour roster, including nights, weekends and public holidays.

You will maintain incident records, protect confidential information and demonstrate strong observation, problem solving and communication skills.

Qualifications

• Proficiency in using computer systems and security software.
• Strong observation skills and situational awareness.
• The ability to solve problems, exercise initiative and use sound judgement.
• Well-developed written and verbal communication skills, with a focus on customer service.
• Knowledge of Perth’s streets and landmarks would also be beneficial.

Responsibilities

• Monitoring CCTV cameras to identify security threats, safety concerns and antisocial behaviour;
• Coordinating timely responses to incidents with Police, Rangers and other relevant agencies;
• Responding to after-hours enquiries, complaints and requests for assistance; and
• Maintaining accurate incident records and protecting confidential and sensitive information.

Skills

Security software

Observation skills

Problem solving

Written and verbal communication

Education

Security Monitoring Licence

First Aid Certificate

Job description

• $84,374–$88,499 per annum, plus superannuation
• Full-time, permanent
• Perth CBD location

As the capital city of Western Australia, the City of Perth is a Local Government that is ambitious for the future. To achieve our aims, we recruit the very best people who understand the City exists to enable and deliver the aspirations of the community.

The Opportunity

Help keep Perth a safe and welcoming place to live, work and visit. In this role, you will monitor the City’s CCTV network, respond to incidents and work closely with Police and other agencies to support community safety.

Reporting to the Coordinator Surveillance within our Community Safety and Amenity team, your responsibilities would primarily include:

• Monitoring CCTV cameras to identify security threats, safety concerns and antisocial behaviour;
• Coordinating timely responses to incidents with Police, Rangers and other relevant agencies;
• Responding to after-hours enquiries, complaints and requests for assistance; and
• Maintaining accurate incident records and protecting confidential and sensitive information.

This role operates on a 24-hour roster, including nights, weekends and public holidays.

About You

To succeed in this role, you will possess:

• Proficiency in using computer systems and security software;
• Strong observation skills and situational awareness;
• The ability to solve problems, exercise initiative and use sound judgement; and
• Well-developed written and verbal communication skills, with a focus on customer service.

Knowledge of Perth’s streets and landmarks would also be beneficial.

If your experience and capabilities match these criteria, we welcome your application.

Above all, you will live our values of Commitment, Teamwork, Courage and Respect that allow us to come together to lead and support the community.

Please view the attached Application Pack to learn more about the role and working at the City.

Eligibility

To be eligible to work for us, you will need to demonstrate:

• A right to work in Australia (e.g. a birth certificate, current passport or current visa);
• Fitness for work via a pre-employment medical, if required;
• A current First Aid Certificate;
• A Security Monitoring Licence, or the ability to obtain one;
• The ability to work a 24-hour roster, including weekends and public holidays; and
• A satisfactory National Police Clearance dated within three months, or the ability to obtain one.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive and welcoming as the City of Perth community. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientations and gender identities.

Canvassing of Elected Members during the recruitment process will disqualify your application.