Christmas Max Term Team Members - Melbourne CBD

Koko-Black; Melbourne; On-site; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Surrounded by chocolate

40% team member discount

Supportive team culture

Premium Australian retail brand

Job summary

Koko Black Group is seeking Christmas Max Term Team Members to join our Melbourne CBD stores during the festive season. You will bring energy, enthusiasm and a passion for delivering memorable customer experiences as you help customers find the perfect chocolates, gifts and festive treats.

Join us for the busiest trading period of the year and enjoy a supportive team culture, a 40% team member discount, and the chance to be part of Australia’s premium chocolate brand.

Qualifications

• Customer service mindset with the ability to create memorable experiences.
• Experience in retail or hospitality is highly regarded but not essential.
• Ability to work flexibly during peak trading periods, including weekends and holidays.
• Friendly, reliable and great team player.
• Must enjoy chocolate and delivering premium customer service.

Responsibilities

• Deliver warm, genuine and memorable customer experiences.
• Help customers find the perfect gift and learn about our products.
• Support product presentation and keep the store looking its best.
• Assist with replenishment, stock and day-to-day store operations.
• Work collaboratively with your team during busy trading periods.
• Bring energy, pace and positivity to every shift.

Skills

Customer service

Retail experience

Team player

Flexible availability

Love chocolate

Job description

Christmas Max Term Team Members - Melbourne CBD

Join the Koko Team This Christmas - Melbourne CBD Stores

Be part of the sweetest season of the year with Koko Black Group!

Christmas is one of our busiest (and most exciting!) times of the year, and we're looking for energetic and passionate Christmas Max Term Team Members to join our Melbourne CBD teams and help us create memorable Koko Moments throughout the festive season.

If you love working with people, thrive in a fast-paced environment and don't mind being surrounded by chocolate, we'd love to hear from you!

Why You'll Love Being Part of Koko Black Group

• Surrounded by chocolate - plus enjoy a sweet 40% team member discount
• Supportive team culture - values-led, collaborative and focused on connection
• Learn and grow - gain experience with a premium Australian retail brand
• Be part of the Christmas magic - join us during our biggest and most exciting trading period
• Potential future opportunities - there may be opportunities to continue with Koko Black Group following the Christmas period

About the Role

As a Christmas Max Term Team Member, you'll be at the heart of our Melbourne CBD stores during our busiest time of year.

You'll bring energy, enthusiasm and exceptional service to every shift while helping our customers find the perfect chocolates, gifts and festive treats.

You'll:

• Deliver warm, genuine and memorable customer experiences
• Learn about our products and confidently help customers find the perfect gift
• Support beautiful product presentation and keep the store looking its best

• Assist with replenishment, stock and day-to-day store operations
• Work collaboratively with your team during busy trading periods
• Bring energy, pace and positivity to every shift

About You

We're looking for people who:

• Love working with customers and creating memorable experiences
• Are confident working in a fast-paced retail environment
• Are quick learners and excited to build their product knowledge
• Are friendly, reliable and great team players
• Can bring flexibility and energy during our busiest trading period
• Have previous retail, hospitality or customer service experience - highly regarded, but not essential
• And of course... enjoy chocolate!

Christmas Availability

To be considered for this opportunity, you'll need to have full availability from 9 November 2026 through to 3 January 2027.

This includes availability across weekdays, weekends, public holidays and key peak trading periods throughout Christmas and New Year.

As this is our busiest time of year, we're looking for team members who can commit to the full Max Term period and be flexible with their availability throughout the season.

Be Part of Something Special

At Koko Black Group, we create more than premium chocolate - we create moments of connection, craftsmanship and delight.

This is your opportunity to join a supportive team, gain valuable retail experience and be part of the excitement of Christmas with one of Australia's premium chocolate brands.