Christmas Max Term Team Members - Melbourne CBD

Koko Black Chocolate; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

40% team member discount

Job summary

Koko Black Group in Melbourne CBD is hiring Christmas Max Term Team Members to staff our busiest trading period. You will deliver warm customer service, help guests choose chocolates and gifts, and contribute to a festive, well-presented store environment.

This role suits energetic, reliable team players with a growth mindset who enjoy chocolate and are flexible across weekdays, weekends and holidays. Previous retail experience is welcome but not essential.

Qualifications

• Customer-focused role in a fast-paced retail setting.
• Excellent communication and a friendly, reliable team player.
• Willingness to learn about our chocolate products.
• Flexibility to work across weekdays, weekends and peak periods.
• Previous retail/hospitality experience is appreciated but not essential.

Responsibilities

• Deliver warm and memorable customer experiences.
• Assist customers with finding gifts and products.
• Maintain appealing product presentation.
• Support stock replenishment and daily store operations.
• Collaborate with team during busy trading periods.
• Bring energy and positivity to every shift.

Skills

Customer service

Teamwork

Fast-paced environment

Flexible

Quick learner

Communication

Job description

Join the Koko Team This Christmas – Melbourne CBD Stores

Be part of the sweetest season of the year with Koko Black Group!

Christmas is one of our busiest (and most exciting!) times of the year, and we're looking for energetic and passionate Christmas Max Term Team Members to join our Melbourne CBD teams and help us create memorable Koko Moments throughout the festive season.

If you love working with people, thrive in a fast-paced environment and don't mind being surrounded by chocolate, we'd love to hear from you!

Why You'll Love Being Part of Koko Black Group

• Surrounded by chocolate – plus enjoy a sweet 40% team member discount
• Supportive team culture – values-led, collaborative and focused on connection
• Learn and grow – gain experience with a premium Australian retail brand
• Be part of the Christmas magic – join us during our biggest and most exciting trading period
• Potential future opportunities – there may be opportunities to continue with Koko Black Group following the Christmas period

About The Role

As a Christmas Max Term Team Member, you'll be at the heart of our Melbourne CBD stores during our busiest time of year.

You'll bring energy, enthusiasm and exceptional service to every shift while helping our customers find the perfect chocolates, gifts and festive treats.

You'll

• Deliver warm, genuine and memorable customer experiences
• Learn about our products and confidently help customers find the perfect gift
• Support beautiful product presentation and keep the store looking its best
• Assist with replenishment, stock and day-to-day store operations
• Work collaboratively with your team during busy trading periods
• Bring energy, pace and positivity to every shift

About You

• Love working with customers and creating memorable experiences
• Are confident working in a fast-paced retail environment
• Are quick learners and excited to build their product knowledge
• Are friendly, reliable and great team players
• Can bring flexibility and energy during our busiest trading period
• Have previous retail, hospitality or customer service experience – highly regarded, but not essential
• And of course... enjoy chocolate!

Christmas Availability

To be considered for this opportunity, you'll need to have full availability from 9 November 2026 through to 3 January 2027.

This includes availability across weekdays, weekends, public holidays and key peak trading periods throughout Christmas and New Year.

As this is our busiest time of year, we're looking for team members who can commit to the full Max Term period and be flexible with their availability throughout the season.

Be Part of Something Special

At Koko Black Group, we create more than premium chocolate — we create moments of connection, craftsmanship and delight.

This is your opportunity to join a supportive team, gain valuable retail experience and be part of the excitement of Christmas with one of Australia's premium chocolate brands.