Chief Technology Information Officer

Jacob Thomas Executive; Melbourne; On-site; AUD 250,000 - 360,000; Full time

Job summary

The City of Melbourne seeks a Chief Technology and Information Officer to lead technology, digital, cyber security and information management across the organisation. This executive role will shape technology strategy to support a growing city and deliver contemporary, secure services.

Reporting to the General Manager and advising the CEO, this CTIO leads enterprise data, analytics, governance and AI-enabled innovation, ensuring prioritised investment aligns with Team Melbourne Blueprint and

Qualifications

• Proven senior organisational leadership experience.
• Experience delivering enterprise technology and digital strategies.

Responsibilities

• Lead development and delivery of enterprise technology, digital and information strategies.
• Provide authoritative advice to CEO, ELT, Council on digital strategy and cyber security risk.
• Lead data, analytics and information governance capabilities.
• Identify and leverage emerging technologies to improve service delivery and efficiency.
• Oversee technology sourcing, vendor management and investment prioritisation.
• Drive modernization and consolidation of the organisation’s systems.
• Ensure secure, scalable technology platforms and cyber capabilities.

Skills

Senior leadership

Enterprise strategy

Stakeholder engagement

Cyber security knowledge

AI & data analytics understanding

Education

Tertiary qualifications in technology, business, management or related discipline

Job description

Jacob Thomas Executive is proud to be partnering with the City of Melbourne who are seeking a Chief Technology and Information Officer to lead technology, digital, cyber security and information management across the organisation. This is a senior enterprise leadership role for an executive who wants their technology strategy to directly shape the future of one of Australia’s most significant cities. The CTIO plays a critical role in enabling the City of Melbourne's strategic priorities through technology, data and digital innovation, ensuring services remain contemporary, secure, efficient and responsive to the needs of a growing and dynamic city.

Reporting to the General Manager Business Excellence, the CTIO provides strategic leadership and trusted advice to the Chief Executive Officer, Executive Leadership Team and Council on technology, digital innovation, cyber security, data and information management — with accountability for a significant operating and capital technology investment program.

The Role

The CTIO leads the development and delivery of contemporary technology strategies, digital transformation initiatives and enterprise technology services that strengthen organisational capability, improve customer and employee experiences, and enable evidence‑based decision‑making.

The role leads delivery of the Digital and Technology components of the Team Melbourne Blueprint (organisational strategy) and is responsible for the uplift and maturity of the Enterprise Technology Services function — its operating model, capability, governance and service delivery.

This is an enterprise leadership role as much as a technology one. The CTIO is expected to contribute beyond the technology portfolio, shaping organisation‑wide strategy and decision‑making as a trusted member of the Management Leadership Team.

Key Accountabilities

• Lead the development, implementation and evaluation of enterprise technology, digital and information strategies that support delivery of the Team Melbourne Blueprint and organisational priorities
• Provide authoritative advice to the CEO, Executive Leadership Team, Council and relevant Committees on digital strategy, cyber security risk, technology investment, information governance and emerging technology opportunities
• Lead enterprise data, analytics and information governance capabilities, including platforms, governance frameworks and standards that support evidence‑based decision‑making
• Identify and leverage emerging technologies, digital innovation and automation — including artificial intelligence — to improve service delivery, operational efficiency and community outcomes
• Lead technology product and service category sourcing and vendor management, including procurement, contract negotiation and investment prioritisation
• Drive simplification, modernisation and consolidation of the organisation’s systems and technology estate
• Ensure the delivery of reliable, secure, scalable and contemporary technology platforms, infrastructure and cyber security capabilities that manage technology risk and enable organisational performance
• Lead and inspire a high‑performing Enterprise Technology Services workforce through effective leadership, workforce planning, succession planning and capability development
• Partner with Executive Leadership Team members and organisational leaders to identify, prioritise and deliver enterprise‑wide transformation and service improvement initiatives
• Report regularly to the Executive Leadership Team on realisation of outcomes and benefits against the Technology Strategy
• Experience operating successfully within a politically sensitive, complex or highly regulated environment, with the ability to engage effectively with governing bodies and elected representatives.

The Successful Applicant

• Tertiary qualifications in technology, business, management or a related discipline
• Proven ability to operate as a senior organisational leader, balancing functional expertise with enterprise‑wide thinking and delivering outcomes through influence, collaboration and strategic partnership
• Demonstrated experience developing and implementing enterprise‑wide technology, digital and information strategies that enable organisational objectives and deliver measurable business and community outcomes
• Proven ability to provide strategic advice and influence executive leaders, governing bodies and stakeholders on complex technology, digital transformation, cyber security and information management matters
• Demonstrated success leading large‑scale digital transformation, organisational change and technology modernisation within a complex environment
• Significant experience managing technology operations, cyber security, information governance, technology risk and compliance frameworks
• Deep understanding of contemporary and emerging technologies — including artificial intelligence, automation, data analytics, cyber security and digital platforms — and their practical application in achieving organisational outcomes
• Proven record of building, leading and developing high‑performing teams and organisational capability
• Highly developed stakeholder engagement and influencing skills, with the ability to build productive partnerships across government, industry, community and commercial sectors
• Sound commercial acumen, including technology procurement, vendor management, contract negotiation and benefits realisation

About City of Melbourne

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.

We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future. This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

What’s on Offer

This is a rare opportunity to lead technology, digital and cyber security strategy at enterprise scale for one of Australia’s most prominent local governments — with direct influence at CEO, Executive Leadership Team and Council level, and a genuine mandate to shape how the City of Melbourne serves its community in the digital age.