Chief Steward

73N97; Melbourne; On-site; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Staff discount on F&B and hotel rooms

Flexible hours & locations (LifeWorks)

Training programs

Employee wellbeing program

Referral incentives

Global Marriott network

Job summary

The Ritz-Carlton, Melbourne is seeking a Chief Steward to lead the stewarding team and uphold our Gold Standards in a luxury hotel. You will oversee both in-house and outsourced stewarding, ensuring top-tier cleanliness, hygiene, compliance and operational excellence across all outlets.

Based in Melbourne, you will manage inventory, safety protocols (WHS/HACCP), breakage reporting, and staff development, while collaborating with Culinary and Engineering to ensure back-of-house areas are clean,

Qualifications

• Full working rights in Australia.
• Hands-on and proactive leader with prior experience in a Chief Steward or stewarding leadership role.
• Strong knowledge of chemical handling, WHS, HACCP, and foodsafety protocols.
• Exceptional organisational and inventory management skills.
• Ability to lead, coach, and inspire both internal and outsourced team members.
• Calm, solutions-focused, and meticulous with documentation and audits.
• Flexibility to work across varied shifts, including weekends and public holidays.

Responsibilities

• Oversee and coordinate the cleaning of all kitchen areas and equipment in accordance with the hotel’s Food Safety and HACCP standards.
• Supervise in-house/outsourced stewarding team, ensuring alignment with Ritz-Carlton brand standards and operational excellence.
• Maintain accurate inventory and storage of cleaning chemicals, supplies, kitchen consumables, and operating equipment.
• Manage proper storage, tracking and upkeep of kitchen equipment and crockery across outlets.
• Create and manage breakage reports, identify trends, and implement corrective actions to reduce loss.
• Keep thorough records and reports for audit and compliance purposes.
• Champions safe chemical handling, WHS compliance and foodsafety practices within stewarding operations.
• Train, develop, and motivate stewarding team members to deliver excellence with pride and discipline.
• Collaborate with Culinary and Engineering teams to ensure back-of-house areas and equipment are clean and service-ready.
• Orders and manages necessary supplies; ensure workers have supplies, equipment, tools, and uniforms.
• Supervises dishroom shift operations and equipment maintenance.
• Purchases appropriate supplies and manages inventories according to budget.
• Ensure employees maintain required food handling and sanitation certifications.

Skills

Full working rights in Australia

Leadership experience

Chemical handling

WHS

HACCP

Food safety

Inventory management

Team leadership

Documentation

Audits

Shift flexibility

Job description

Additional Information
Job Number26142305
Job CategoryFood and Beverage & Culinary
Location650 Lonsdale Street, Melbourne Victo 3000, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management

Join The Ritz-Carlton, Melbourne as our Chief Steward, where you will lead a dedicated stewarding team that forms the foundation of our world-class culinary and events operation. In Australia’s leading luxury hotel, you will oversee our in-house and outsourced stewarding teams, ensuring the highest standards of cleanliness, hygiene, compliance, and operational excellence are consistently achieved. Set against the backdrop of Melbourne's vibrant dining and hospitality scene, you will play a pivotal role in supporting our Ladies and Gentlemen to deliver seamless service and unforgettable guest experiences, all while upholding The Ritz-Carlton Gold Standards.

Our Ideal Candidate:

• FullworkingrightsinAustralia
• Ahands-onand proactiveleaderwithprior experienceinaChiefStewardor stewarding leadership rolewithin a luxury hotel or high-volume restaurant
• Strongknowledgeof chemicalhandling,WHS,HACCP,andfoodsafety protocols
• Exceptionalorganisationalandinventorymanagementskills
• Abilitytolead,coach,andinspirebothinternalandoutsourcedteammembers
• Calm,solutions-focused,andmeticulouswithdocumentationandaudits
• Flexibilitytoworkacrossvariedshifts,includingweekendsandpublicholidays

JobSummary:

• Overseeandcoordinatethecleaningofallkitchenareasandequipmentin accordancewiththehotel’sFoodSafetyandHACCPstandards
• Superviseanin-house/outsourcedstewardingteam,ensuringalignmentwith Ritz-Carlton brand standards and operational excellence
• Maintainaccurateinventoryandstorageofcleaningchemicals,supplies, kitchenconsumables,andoperatingequipment
• Manageproperstorage,trackingandupkeepofkitchenequipmentand crockery,ensuringavailabilityandaccountabilityacrossalloutlets
• Create and manage breakage reports, identify trends, and implement corrective actions to reduce loss
• Keepthoroughrecordsandreportsforauditandcompliancepurposes,ensuringreadinessforinternalandexternalinspections
• Championsafechemicalhandling,WHScomplianceandfoodsafety practiceswithinstewardingoperations
• Train,develop,and motivatestewardingteam members todeliverexcellence with pride and discipline
• Collaborate with Culinary and Engineering teams to ensure all back-of-house areas and equipment are clean, functional, and service-ready
• Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Supervisesdishroomshiftoperations.
• Managesallequipment,china,glassand silverand ensuresadequateclean suppliesofeach.
• Operatesandmaintainsalldepartmentequipmentandreportsmalfunctions.
• Enforcesproperbreakdownproceduresforbanquets,restaurants,roomservice andemployeecafeteria.
• Conductschina,glassandsilverinventories.
• Purchasesappropriatesuppliesandmanageinventoriesaccording to budget.
• Ensuresemployeesmaintainrequiredfoodhandlingandsanitation certifications.
• Comprehendsbudgets,operatingstatementsandpayrollprogressreportsas neededtoassistinthefinancialmanagementofdepartment.
• Schedulesemployeestobusinessdemandsandfortracksemployeetimeand attendance.
• Managespayrolladministration.
• EnsurescompliancewithallFood&Beveragepolicies,standardsand procedures.
• Inspectsupplies, equipment, andwork areas inorderto ensure efficientservice and conformance to standards.
• Controlinventoriesoffood,equipment,smallware,andliquor,andreport shortagestodesignatedpersonnel.

OurBenefits:

• Exclusivestaffdiscountsonfoodandbeverageandhotelrooms(includingall propertieswithintheMarriottInternationalgroup)foryou,yourfamilyandfriends
• BepartofLifewiththeWorksprogramwhereyoucanenjoyflexibleworking hours&locations,timeofftopursueyourpassionthroughsabbaticalleave,and paid leave during your birthday month
• Grow,develop,andprogresswithinternationallyrecognisedtrainingprograms, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’physical, emotional and financial wellbeing through our Employee Assistance Program
• OpportunitytoreceiveEmployeeReferralIncentivesandgetpaidforworking with your friend
• WorkfortheLargestHotelNetworkintheWorldwhichvaluesequality,diversityand inclusiveness.

TheRitz-CarltonHotelispartofMarriottInternational'sLuxuryportfolio,whichhas committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.