Chief Operating Officer — Community Services Leader

North West Queensland Indigenous Community Social Services Limited; Mount Isa City; On-site; AUD 180,000 - 240,000; Full time

Job summary

North West Queensland Indigenous Community Social Services Ltd. (NWQICSS) in Mount Isa, Queensland, seeks a senior Chief Operating Officer to provide strategic operational leadership across our diverse community services and programs.

Reporting to the CEO, the COO will oversee day-to-day service delivery, support program managers, drive performance, and ensure funding, quality, compliance and safeguarding requirements.

Qualifications

• Senior leadership experience managing multiple programs or units.
• Strong knowledge of community services and Indigenous sectors.
• Proven ability to lead multidisciplinary teams across locations.
• Experience in risk management, compliance and quality assurance.

Responsibilities

• Provide leadership and oversight of NWQICSS programs across locations.
• Ensure programs meet funding agreements and KPIs.
• Lead and coach program managers to achieve objectives.
• Monitor workforce planning, recruitment and staff development.
• Oversee HSQF, safeguarding, safety, audits and continuous improvement.

Skills

Leadership

Stakeholder engagement

Strategic planning

Financial management

Risk management

People management

Education

Tertiary qualification in business/management/public administration or related field

Job description

North West Queensland Indigenous Community Social Services Ltd. (NWQICSS) in Mount Isa, Queensland, seeks a senior Chief Operating Officer to provide strategic operational leadership across our diverse community services and programs.

Reporting to the CEO, the COO will oversee day-to-day service delivery, support program managers, drive performance, and ensure funding, quality, compliance and safeguarding requirements.