Chief Customer Experience Enablement & Insights

Greater Western Water Limited; Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flex on-site & WFH

Free parking at site

Parental leave 16 weeks

Work life balance days

Income protection

Health insurance deals

Wellbeing spaces

Job summary

Greater Western Water Limited invites a forward-thinking leader to shape and lead a newly established Customer Experience Enablement function. You will drive workforce planning, analytics, governance and capability development, building a centre of excellence to improve customer outcomes, operating performance and financial value.

Reporting to senior leadership, you will establish consistent ways of working, realise benefits from initiatives and partner across the business to maximise value from

Qualifications

• Extensive leadership experience in workforce planning, analytics, governance or operational excellence within a complex organisation.

Responsibilities

• Lead workforce planning and forecasting to ensure Customer Experience has the capability, capacity and organisational design to meet current and future needs.

Skills

Leadership experience

Workforce planning

Analytics & BI

Performance reporting

Governance & assurance

Benefits realisation

Stakeholder management

Team leadership

Job description

Greater Western Water Limited invites a forward-thinking leader to shape and lead a newly established Customer Experience Enablement function. You will drive workforce planning, analytics, governance and capability development, building a centre of excellence to improve customer outcomes, operating performance and financial value.

Reporting to senior leadership, you will establish consistent ways of working, realise benefits from initiatives and partner across the business to maximise value from