Change Support Specialist (Clinical)

OHV; Melbourne; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Salary packaging options

Employee Assistance Program (EAP)

Job summary

OHV in Melbourne is seeking a clinically experienced Change Support Specialist to drive the Unity EHR rollout across community dental agencies and the Royal Dental Hospital of Melbourne. You will combine dental knowledge with strong communication to help clinicians and administrative staff adopt new workflows during implementation.

Reporting to the EoHR Program Manager, you will develop user-focused resources, deliver training and demonstrations, and provide hands-on support throughout testing

Qualifications

• Clinical background in dentistry or dental care roles.
• Experience developing user-focused materials and documentation.
• Ability to deliver demonstrations and training sessions.
• Comfort with testing and adoption activities.

Responsibilities

• Support the successful implementation and adoption of Unity across community dental agencies and the Royal Dental Hospital of Melbourne.
• Develop user-focused documentation, educational materials and communications to support staff through change and system adoption.
• Deliver presentations, demonstrations and implementation support activities to clinical and administrative users.
• Participate in testing, validation and readiness activities to ensure solutions meet business and clinical requirements.

Skills

Clinical knowledge

People skills

Change management

Training materials

Documentation

Presentations

Tools

Unity EHR

Job description

• Full-time fixed-term opportunity available until 30 June 2027 (38 hours per week)
• EoHR Change Support Specialist (Clinical) – HS3, $77,692.37 per annum plus 12% superannuation
• Salary packaging options available

About the role

We are seeking an enthusiastic and clinically experienced Change Support Specialist to support the implementation of the Unity Electronic Oral Health Record (EoHR) across community dental agencies and the Royal Dental Hospital of Melbourne.

Reporting to the EoHR Program Manager and supporting the Change Manager, you'll be working as part of a small team of Change Support Specialists and will use your dental knowledge and communication skills to help clinicians and administrative staff successfully adopt new ways of working.

This role is ideally suited to someone with a clinical background in dentistry, such as a Dental Assistant, Oral Health Therapist, Dental Therapist or Dentist, who enjoys working with people and is passionate about improving healthcare through technology.

Success in this role requires a positive, adaptable and proactive approach. You will be comfortable engaging directly with users, participating in testing activities, delivering presentations, developing user-focused documentation and providing hands‑on support throughout implementation activities. Your clinical experience will help ensure that solutions, training materials and support activities are practical, relevant and centred around the needs of end users.

What We're Looking For

We're looking for someone who combines strong clinical knowledge with outstanding people skills. You don't need to be a change management expert, but you do need to be comfortable supporting users, explaining new processes, creating quality resources and helping teams embrace new technology.

Most importantly, you'll bring enthusiasm, a willingness to learn, and a genuine desire to help dental teams succeed as they transition to Unity.

Key Responsibilities

• Support the successful implementation and adoption of Unity across community dental agencies and the Royal Dental Hospital of Melbourne.
• Develop user‑focused documentation, educational materials and communications to support staff through change and system adoption.
• Deliver presentations, demonstrations and implementation support activities to clinical and administrative users.
• Participate in testing, validation and readiness activities to ensure solutions meet business and clinical requirements

For a full list of the position's roles and responsibilities, please view the attached position description.

Why should you be a part of our team?

• Salary Packaging: Maximise your take‑home pay by salary packaging up to $9,010 for everyday living expenses, plus an additional $2,650 for meal entertainment, both from your pre‑tax income.
• Mental Wellbeing: Enjoy nearby green spaces, including Carlton Gardens, perfect for a relaxing lunchtime break.
• Convenient Location: Excellent public transport options, with easy access to trams, buses, and Melbourne CBD.
• Wellbeing Support: Access our Employee Assistance Program (EAP) through TELUS Health, plus a dedicated wellbeing hub.
• Vibrant Lifestyle: Work in the heart of Carlton, surrounded by a diverse range of cafés, restaurants, and cultural attractions.

Applications close Monday 9 November 2026 at 11:59pm.

Please note we reserve the right to withdraw this ad prior to the closing date once a suitable candidate has been identified.

We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse background, all members of the LGBTQI community and people with disability.

If you require any reasonable adjustments to fully participate in our recruitment process, please email [e-mail]

OHV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.

OHV is a public health service and requires employees to be vaccinated in accordance with policies published by the Department of Health and/or public health orders issued by the government.