Centre Retail & Tenant Success Manager

Vicinity Centres; Brisbane; Hybride; AUD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive pay and benefits

Résumé du poste

SAP in Brisbane is seeking a Customer Success Manager for the SAP Academy for Customer Success. The role blends in-person collaboration with a hybrid model to guide customers through cloud solutions and ensure retention, renewals, and upsells.

You will participate in a 10-month learn–apply program with onboarding, mentoring from a senior CSM, and hands-on experience across business and technology aspects.

Qualifications

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long‑term value.
• Cooperative and productive approach to working relationships, internally and externally.
• Strong learning agility and adaptability to changing environments.

Responsabilités

• Complete a 10-month learn–apply program with classroom and field phases.
• Engage in multi-dimensional learning: digital transformation, global intelligence, and business acumen.
• Enhance skills in portfolio management, customer retention, and value realization.
• Receive onboarding and mentoring by a senior CSM while working with customers.

Connaissances

Customer success

Account management

Problem solving

Communication

AI concepts

Description du poste

Customer Success Manager – SAP Academy for Customer Success – Brisbane (Hybrid)

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Who You’ll Become

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

What You’ll Do

• Successfully complete a 10-month learn‑apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer‑facing function within our dynamic Customer Success board area.
• Immerse yourself in multi‑dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on‑the‑job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

What You Bring

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long‑term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.
• AI focus areas: (AI Adoption Mindset, Agentic AI Day‑to‑Day Practice, and Context Engineering).
• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast‑paced, evolving environment.
• Strong problem‑solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
• A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results‑oriented approach and the courage to take initiative.

About SAP Academy for Customer Success

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. It offers a three‑year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer‑facing roles while fostering career longevity and leadership potential. Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands‑on experience with world‑class cloud solutions—while learning in a dynamic environment and earning competitive pay and benefits.

We are an Equal Opportunity Employer

We believe the best ideas come from a mix of experiences and backgrounds. We are committed to diversity, equity, and inclusion. We encourage applications from all backgrounds, including race, gender, age, disability, veteran status, and more. We do not accept unsolicited contact from recruitment agencies. We do not offer sponsorship for this role.

We do not accept unsolicited contact from recruitment agencies.

We are an Equal Opportunity Employer. We celebrate diversity and encourage Aboriginal and Torres Strait Islander peoples to apply.