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Centre Manager

National Storage

City of Melbourne

On-site

AUD 150,000 - 200,000

Full time

Today
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Job summary

A leading self-storage provider is seeking a Centre Manager for their Brunswick location. The successful candidate will lead a team, ensure operational excellence, and deliver outstanding customer service. This role requires 1+ years of management experience and excellent communication skills. Join a collaborative team with great development opportunities and competitive benefits.

Benefits

Generous parental leave
Onsite car park
Wellbeing support services
Discounts on storage services
Exclusive discounts on retailers

Qualifications

  • 1+ years’ experience in a management or team leader position in a high-volume setting.
  • Strong conflict resolution knowledge and ability to de-escalate situations.
  • Proficient in using technology and multitasking across different systems.
  • Excellent written and verbal communication skills.

Responsibilities

  • Lead, support, and motivate a team of Storage Consultants.
  • Ensure excellent customer service is consistently delivered.
  • Oversee operational excellence and manage centre operations.
  • Report weekly & monthly on the centre's financial performance.

Skills

Customer service
Stakeholder management
Operations management
People management
Conflict resolution
Effective communication
Job description

$72,800 per annum including Superannuation

Based in Brunswick as our new Centre Manager, you will join forces with the Operations Manager and wider team to enhance centre performance. You are a confident leader who will be responsible for driving financial and operational excellence, empowering the team on the ground, and ensuring the centre is consistently in presentable shape for our customers, all in line with National Storage’s company values and objectives.

If your strengths lie in brilliant customer service and stakeholder management, administration, operations, and people management, this is your opportunity to own the day-to-day running of this centre, develop your skills, grow, and make a real contribution to our success.

Key Responsibilities:

  • Proven ability to lead, support, and motivate a team of Storage Consultants to consistently meet or exceed performance targets.
  • Demonstrated strength in people management, including time management, delegation, performance management, and conflict resolution is vital.
  • Ensuring excellent customer service is consistently delivered.
  • Overseeing operational excellence and actively managing centre operations, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations.
  • Weekly & monthly reporting summarising the centre's financial performance directly to the Operations Manager.
  • Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence.

About You:

  • Demonstrated 1 + years’ experience within a management or team leader position in a high-volume setting.
  • Strong conflict resolutions knowledge and the ability to de-escalate situations.
  • Proven ability in working towards sales targets and KPIs.
  • Proficient at using technology and multitasking between different systems.
  • Effective communication skills and be able to foster a team building environment
  • You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business
  • Excellent written and verbal communication skills with a keen eye for detail.
  • Driver’s license and car (required).

About Us:

Since 2000, National Storage has become one of Australia’s leading self-storage providers, operating 270+ centres in Australia and New Zealand. As an ASX 200 company, we prioritise our people and customers, driving our success.

It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader for all things storage. With a continual growth plan for expanding our portfolio across Australia and New Zealand, we are now looking to recruit a Full Time Centre Manager to work in our Brunswick location. If you are looking to be part of a great company doing great things, we’d love to hear from you!

Why Join Us?

  • Join a collaborative, high-performing team within a multinational business and ASX 200 listed company.
  • Rotating roster for great work-life balance.
  • Structured training with a continued focus on development.
  • Onsite car park included.
  • Generous company paid parental leave.
  • Discounts on a range of storage services including units and merchandise.
  • Unique wine offers and discounts through our subsidiary company Wine Ark.
  • 24-hour wellbeing support for you and your family through our Sonder partnership.
  • Reimbursements for approved wellbeing services under our WellNS Wallet program.
  • Exclusive discounts on a range of leading retailers, hotels, restaurants and more
  • Ability to earn referral incentives.

Please be aware that applicants may need to undergo pre-employment checks, including reference, medical and, with consent, police background checks. Having a criminal record does not automatically disqualify you from applying; each application will be reviewed. Only candidates with the right to work will be considered for this position.

This role is being filled directly by National Storage, so agency submissions will only be considered if requested.

National Storage is an equal opportunities employer and welcomes applications from all qualified candidates.

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