Centre Manager

Belgravia Health and Leisure Group Pty Ltd; City of Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

WaterMarc Banyule in Greensborough seeks a dynamic Centre Manager to lead a large team and deliver outstanding guest experiences at Victoria’s premier aquatic facility, including a 50m pool, Learn to Swim, spa and waterslide.

Reporting to the Business Operations Manager, you will own the centre’s operations, finances and programs, drive KPIs, develop staff, manage budgets and revenue, and build strong community partnerships for inclusive programs.

Qualifications

• Strong leadership and people management capabilities.
• Excellent interpersonal skills with stakeholders and staff.
• Experience leading a large, dynamic operation in leisure or facility management.

Responsibilities

• Ensure the venue meets service, financial and other outcomes expected by customers and stakeholders.
• Ensure the safety and wellbeing of visitors and team members through effective planning and oversight of policies, processes and procedures.
• Coach and develop your teams to deliver on KPIs through engagement, performance planning and individual development plans.
• Achievement of budgeted net profit targets, including managing expenses and strategic revenue drivers.
• Maintain a high value relationship with the contract partner and key community stakeholders.
• Implement a high value customer service proposition that addresses the needs of the client base.
• Recruitment and coaching of energetic and passionate team members as required to compliment the team and the vision for the venue.

Skills

Leadership

Team management

Interpersonal skills

Education

First Aid and CPR Certificate

Pool Lifeguard Certificate

Working with Children Check

National Police Check

Job description

VIC, Watermarc Banyule - Greensborough 3088

• Lead one of Belgravia’s largest teams and premier venues
• Unlock career progression throughout Belgravia
• High impact, community focused role, driving real change
  

About the Centre:

WaterMarc Banyule is the largest aquatic and leisure facility in Victoria's northern region. This multi-activity regional facility serves the Greensborough community and surrounding suburbs. Facilities include an indoor 50-metre Olympic swimming pool, Learn to Swim pool. spa, sauna and steam room facilities and waterslide. Additional facilities include personal training, pool parties, childcare and a Health Link Café.

About the Role:

Reporting directly to the Business Operations Manager, the Centre Manager for WaterMarc Banyule will be fully accountable for the Centre’s operational, financial and program deliverables while delivering and driving exceptional customer service.

This is an exciting opportunity for a suitably qualified and experienced Venue Manager to lead a very large team of passionate staff, to deliver exceptional guest experiences at this large facility. You will be responsible for the overall management of this fantastic facility, the team at the Centre, and our local community, you are fully accountable for the Centre’s operational, financial and program deliverables.

As the Centre Manager for Watermarc Banyule, you will be required to identify, engage and collaborate with a network of key community members and groups that can assist in the implementation of aquatic programs that will enhance social capital.

You will identify local community needsand deliver programs for those within the disability, diversity and disadvantaged space. You will aso be required to deliver a fundraising strategy for the Belgravia Foundation, with all funds providing programs, services and education that promote access to leisure within the Banyule City Council.

About the Responsibilities:

• Ensure the venue meets all service, financial and other outcomes expected by customers and stakeholders
• Ensure the safety and wellbeing of visitors and team members through effective planning and oversight of polices, processes and procedures
• Coach and develop your teams to deliver on KPIs through engagement, performance planning and individual development plans
• Achievement of budgeted net profit targets, including managing expenses and strategic revenue drivers.
• Maintain a high value relationship with the contract partner and key community stakeholders
• Implement a high value customer service proposition that addresses the needs of the client base
• Recruitment and coaching of energetic and passionate team members as required to compliment the team and the vision for the venue

About You:

• We are looking for a candidate that demonstrates passion and motivation, including willingness to undertake actions to actively support access and inclusion to all facilities, programs, services, and employment, for all members of the community
• The role requires strong interpersonal skills between stakeholders, employees, and our guests
• You will need to be a fantastic leader and coach, managing a large team.
• Demonstrative experience leading a dynamic and complex business operation, preferably from within the leisure, fitness, aquatic, retail, hospitality or facility management industries

Essential qualifications:

• Full time work rights in Australia
• Current First Aid and CPR Certificate
• Pool Lifeguard Certificate
• Obtain a valid Working with Children Check and National Police Check

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.