CDSCC ICT Systems Administrator

CSIRO; Canberra; On-site; AUD 94,000 - 114,000; Full time

Benefits offered by this job

9-day fortnight

Generous superannuation

Fleet transport to/from site within a.

Fleet transport to/from site within a

Job summary

CSIRO is seeking an ICT Systems Administrator at the Canberra Deep Space Communication Complex (CDSCC) to deliver hands-on desktop and end-user support, manage hardware and software deployments, and keep critical NASA-related ICT services reliable.

You will work within a skilled ICT team across desktop management, networks, cybersecurity and enterprise systems, with a 9-day fortnight, strong superannuation and fleet transport to the site.

Qualifications

• A tertiary qualification in Information Technology or equivalent relevant experience.
• Experience with Microsoft desktop maintenance in a domain environment.
• Demonstrated help desk or fault diagnosis experience within an enterprise.

Responsibilities

• Provide Level 1 ICT support and manage helpdesk requests.
• Deploy, configure and maintain desktop and laptop environments.
• Troubleshoot and resolve hardware, software and user issues, escalating when required.
• Support the administration and maintenance of ICT infrastructure and network-connected devices.
• Perform desktop imaging, software deployment, patching and system updates.
• Maintain ICT asset registers, system configurations and technical documentation.
• Collaborate with stakeholders to deliver secure, reliable and customer-focused ICT services in accordance with CSIRO policies and values.

Skills

Microsoft desktop maintenance

Help desk / fault diagnosis

Cybersecurity knowledge

Documentation writing

Interpersonal skills

Team collaboration

Education

Tertiary IT qualification or equivalent experience

Tools

Desktop imaging tools

Software deployment tools

Patch management

Job description

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View ourvision towards reconciliation.

Role highlights

• Contribute to NASA’s Deep Space Network by supporting critical ICT systems
• Join a skilled team supporting science and space missions at the Canberra Deep Space Communication Complex
• Join CSIRO – Australia’s National Science Agency!

About CSIRO

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.

The opportunity

TheCanberra Deep Space Communication Complex (CDSCC)supports ground-based spacecraft telecommunications as part of the international National Aeronautic Space Administration (NASA) Deep Space Network (DSN), under contractual arrangements between the NASA and Commonwealth Scientific Industrial Research Organisation (CSIRO).

Join the team that helps keep Australia connected to deep space.

As an ICT Systems Administrator at the Canberra Deep Space Communication Complex (CDSCC), you'll play a hands-on role supporting the critical ICT environment that underpins NASA's Deep Space Network operations. Working as part of a skilled ICT team, you'll provide desktop and end-user support, manage hardware and software deployments, troubleshoot technical issues, and contribute to the reliable operation of complex IT systems supporting space exploration activities.

This is an exciting opportunity to build your experience across a diverse ICT landscape encompassing desktop management, enterprise systems, networking, collaboration technologies, cyber security, and critical communications services. You'll collaborate with experienced systems administrators and technical specialists while supporting a unique operational environment unlike any other in Australia.

In return, you'll enjoy a very supportive team culture, ongoing development opportunities, attractive benefits including a 9-day fortnight, generous superannuation, and the chance to contribute to work that supports international space missions.

Your high-level duties will include:

Provide Level 1 ICT support and manage helpdesk requests.

Deploy, configure and maintain desktop and laptop environments.

Troubleshoot and resolve hardware, software and user issues, escalating when required.

Support the administration and maintenance of ICT infrastructure and network-connected devices.

Perform desktop imaging, software deployment, patching and system updates.

Maintain ICT asset registers, system configurations and technical documentation.

Collaborate with stakeholders to deliver secure, reliable and customer-focused ICT services in accordance with CSIRO policies and values.

Location:Tidbinbilla, ACT – Canberra Deep Space Communication Complex (CDSCC)

Salary: AU$93,814 to AU$113,819 pa, plus Tracking Station Allowance of $139.16 per week, plus 15.4% superannuation (also eligible for fleet transport to & from site within a defined Canberra region)

Tenure & work schedule:Indefinite, Full-time on a 9-day fortnightly schedule

Reference:103586

As the successful candidate, you will bring:

• A tertiary qualification in Information Technology or equivalent relevant experience in desktop/laptop administration and support.
• Demonstrated experience with and knowledge of Microsoft desktop/laptop maintenance in a domain environment.
• Demonstrated help desk or fault diagnosis experience within an enterprise environment.

Demonstrated interpersonal skills necessary to support clients via in-person, phone or remote assistance tools to with desktop and/or mobile devices.

• Ability to work effectively as part of a diverse multi-skilled team.
• Demonstrated ability to write technical documentation.
• Knowledge, Skills or experience with cybersecurity disciplines.

Not sure if you meet all the criteria?

While it is CSIRO policy that the successful candidate must meet all the essential criteria, there are many ways to demonstrate this. Don’t let the list discourage you. If you are unsure about applying, please reach out to the contact person in the Position Description.

Setting you up for success

We are committed to providing arecruitment process that is fair, equitable and accessible to everyone. We recognise that it may be helpful for us to adjust our process to make it equitable for your individual situation. Please contactLaura Mason via **************@csiro.auand let us know how we can support you.

Life at CSIRO and flexible work arrangements

Inclusion and belonging

Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creatingdiverse and inclusive teamswhere people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted.

CSIRO holds Gold Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award.

Australian Citizens who are able to meet the US Export Administration Regulation requirements (eligibility to be determined). Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Child safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View ourChild Safe Policy.