Casual Swim School Customer Service Officer

Careers at Council; North Sydney; On-site; AUD 59,000 - 70,000; Part time

Benefits offered by this job

Employee Assistance Program

Fitness Passport

Weekly fruit basket

Transport allowance

Financial planning advice

Job summary

North Sydney Council invites applications for a Casual Swim School Customer Service Officer at the North Sydney Olympic Pool. You will handle reception, aquatics admin, and wet-deck supervision while promoting a welcoming, professional atmosphere for Learn to Swim participants.

The role supports a 7-day operation with weekend shifts and opportunities to engage in peripheral aquatic programs and birthday events. Experience in swimming instruction and customer service is valued.

Qualifications

• Experience in swimming instruction or teaching with supervisory exposure.
• Strong communication skills with adults and children.
• Ability to guide staff and customers on deck during sessions.

Responsibilities

• Attend Swim School reception and aquatics administration.
• Supervise wet-deck during lessons.
• Assist in hosting peripheral aquatic programs and events.
• Contribute to welcoming and professional atmosphere at NSOP.

Skills

People-focused

Verbal and written communication

Teamwork

Education

Teacher of Swimming (NSW)

Current CPR Certificate

WWCC (Working with Children)

Tools

Microsoft Office

Job description

Casual Swim School Customer Service Officer

This is your chance to dive in and be part of the next chapter at North Sydney Olympic Pool - a world-class aquatic and fitness destination beneath the Sydney Harbour Bridge. Following her redevelopment, this Australian legend is set to redefine leisure industry excellence, and we’re seeking passionate individuals to help shape the culture and deliver outstanding experiences for our community.

North Sydney Council proudly owns and operates North Sydney Olympic Pool as part of its commitment to the vibrant North Sydney local government area on the city’s picturesque lower North Shore. With around 400 employees supporting 77,000 residents across 10 square kilometres of harbourside land, Council is committed to creating exceptional places and services that bring people together.

You’ll join a dedicated team working in a safe, inclusive environment — where both staff and the community can thrive.

The role

We are currently seeking highly motivated casual Swim School Customer Service Officers (CSO) to join our new NSOP team. The successful applicant will be responsible for attending to the Swim School reception, aquatics administration, and for wet-deck supervision during lesson times.

You will be one of the faces of NSOP Learn to Swim, setting the positive and professional tone for the new swim school driving a welcoming and professional atmosphere. The role comes with the opportunity to participate in peripheral aquatic programs and activities such as hosting birthday parties.

This is an exciting and unique chance to be part of the core team that welcomes the North Sydney community back into the pool. You will be an original member of one of Sydney’s most iconic sites, making a difference, and contributing to the success of the swim school from its inception.

The Swim School is a 7-day operation:

Weekdays 9am to 12pm and 3pm to 7pm

The person

Swim School Customer Services Officers act as the primary point of contact for all Learn to Swim and Aquatic Programs customers, whilst also providing guidance and assistance to staff, students and customers on deck during session times. This role will suit a person with demonstrated experience and knowledge of swimming technique as well as skills in reception and/or administration.

The ideal applicant is people-focused with a commitment to consistency and quality, who achieves these outcomes via excellent verbal and written communication, adaptability, and teamwork. The Swim School CSO will thrive on creating memorable experiences and invest in the best outcomes for all customers. A desire for continuous learning and a demonstrated ability to be flexible and work with others to achieve best practice outcomes will be highly regarded.

When you join North Sydney Council, you become part of a team dedicated to delivering a wide range of high-quality services to residents and the broader community. Our goal is to ensure the revitalised North Sydney Olympic Pool meets these same high standards—offering an outstanding facility where the customer experience is valued just as highly as the breathtaking views.

If you’re passionate about helping others, love working in a vibrant community setting, and have a flair for customer service, we’d love to hear from you!

• Hold current qualifications recognised in NSW as a Teacher of Swimming and Water Safety (Austswim/ Royal Life Saving / Swim Australia).
• Current CPR Certificate.
• Minimum 2 years teaching experience as a qualified swim teacher or coach and demonstrated success in a supervisory role e.g. LTS Wet-Deck supervisor or equivalent.
• Experience in basic administration and management software, and a working knowledge of the Microsoft suite.
• A high level of verbal and written communication skills with adults and children, with the ability to convey complex information in an easy-to-understand manner.
• Be able to satisfy the requirement of the Child Protection (Working with Children) Act 2012 and Child Protection (Working with Children) Regulations 2013 and provide a current NSW Working with Children Clearence; and adhere to Workplace Health and Safety requirements.
• Hold current extension qualifications in the following areas:
  • Infants and Preschool
  • Adults
  • Competitive Strokes
  • Access and Inclusion
• Broad knowledge of Learn to Swim from Infant swimming to Squads.
• Pool lifeguard certification
• Experience and knowledge of local government practices, regulations, and policies.
• Additional experience or qualifications in the leisure industry, such as certifications in business management, fitness, customer service, pool lifeguarding, or creche, are advantageous.

Why work at NSC?

We're committed to creating a diverse, inclusive and positive workplace. Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes to the North Sydney Council. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.

Through North Sydney Council and NSOP, permanent staff have their essential training and recertification paid for. Staff also have access to a range of resources and opportunities for staff to thrive both personally and professionally, with the goal of aligning individual career goals with organisational objectives. You will have access to training programs that encompass a variety of formats including workshops, seminars, online courses and more, catering to different learning styles and preferences. North Sydney Council can also provide financial support and/or study leave to staff pursuing relevant external education (including undergraduate and post-graduate qualifications).

You’ll have access to:

• Freedom to direct contributions to any compliant superannuation fund
• Access to a holistic health and well-being program and Fitness Passport
• Access to employee recognition and reward program
• Weekly fruit baskets
• Free access to counselling sessions through our Employee Assistance Program
• Free financial advice by a certified Financial Planner
• Monetary transport allowance
• Close locale to transport options including train, bus, metro and bike ways

It is an essential requirement of this role that a Police Clearance and Working with Children Check (WWCC) is conducted. It is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.

Hourly rate from: $42.71 to $51.01 per hour (incl. casual loading) + 12 % superannuation

Weekend penalties apply

Closing Date: 30 October 2026 - 11.30pm

North Sydney Council is committed to the principles of Equal Employment Opportunity in order to provide a working environment that embraces and values diversity and inclusion. North Sydney Council also adheresto the principles of a child safe organisation and is committed to the care and protection of all children and young people.We strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply.